Intro Hidemyass Tech Support
Hide My Ass! (HMA!) Is a UK-based firm, with Its claim to fame has been its massive number of readers — it’s over 400 million, today. This provider has seen its fair share of controversy with respect. It recently made updates in the hopes of winning back the loyalty of its readers and redeeming itself support to it. Hidemyass Tech Support
We took it To get a test run to see if it’s worth and how much it’s improved the money.
What Is a VPN?
When you activate a VPN, it generates an encrypted tunnel to Guard your data as it passes from the computer to a server. From that point, your info exits onto the net. It is a simple idea, but one with enormous consequences to security and your privacy.
For starters, it prevents anyone on your neighborhood Network from intercepting or observation your activity. While the airport or coffee shop Wi-Fi system appears safe (it might even be password-protected) it is not reallysafe unless you’re using a VPN. For another thing, a VPN may stop your Internet Service Provider (ISP) from gathering information about your online activities so it could sell anonymized user data to the highest bidder.
A VPN makes it more Challenging to correlate your Online activities together with your own identity. Since your traffic is exiting in the VPN company’s server, you appear to have its IP address, effectively concealing your true location. Additionally, it compels even the most determined attacker to test to sort through all of the traffic from different users on the same VPN server to obtain what they are after. For all these reasons, and more, you want a VPN on your life.
Be aware that a VPN only encrypts your traffic till it exits via the VPN server. Provided that the website your data should be secure all the way and its travel. Also, while VPNs can offer a modicum of anonymity, a tool such as the Tor network is far better at concealing your identity.
VPNs have long been used by journalists and activists To bypass censorship in countries with repressive net policies. They are also useful if you are searching to circumvent geographical constraints on streaming content. A VPN can spoof your existing place, giving you access to restricted content such as BBC streaming or MLB TV. Many VPNs do not enjoy these actions (which might be in violation of terms of service or even local legislation ) and content providers such as Netflix are breaking down on users that spoof their location and the VPN providers they use to perform it.
There’s a Fantastic chance Which you may not have ever laid hands on a VPN before. Do not worry, if that is true! We’ve got a whole feature on the best way best to prepare and use a VPN. Hidemyass Tech Support
There are several ways to create a VPN connection. My Preferred method employs the OpenVPN protocol, which is known for its speed and reliability. It’s also open-source, and consequently has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass uses OpenVPN on Windows, with an older variant Of the app that supports PPTP, and L2TP, also. Additionally, there are two distinct versions of the macOS app which, taken collectively, support IPSec (IKEv1 and v2), L2TP, and PPTP. Be aware that these older versions of this app have been phased out by the developer. The iOS variant uses only IPSec, and the Android app uses just OpenVPN.
That is a Small hodgepodge, and I am disappointed that Hide My Ass doesn’t provide OpenVPN on all platforms. That said, some of the issue is with the programs. Apple requires developers to jump through additional hoops if they wish to include OpenVPN within an app, but a lot of them are beginning to move in this direction. I’d like to see Hide My Ass do exactly the same, across the board.
Your Privacy With Hide My Ass
With any safety item, you want to Be Certain that the Company behind it’s going to be operating in your best interests. This is particularly true for VPNs, which are intended to increase privacy and safety. If a VPN business is simply as nosey as your ISP, there is not much point in using it.
What is noteworthy is that Hide My Ass Will store this information for two to three months, while VyprVPN shops it for just 30 days. Other services hold less information, or they eliminate it immediately. Hide My Ass states that it retains this data for this particular time period so as to enhance performance, prevent fraud, and prevent bad guys from using the VPN to send spam. The organization, notably, also lists file sharing as one of the illicit activities it takes this information to prevent, despite the firm being fine with the use of BitTorrent on certain servers.
It might be possible that this information could be used To correlate an individual’s identity to particular activity on the internet, but it would likely be very hard. In spite of this information, an observer would need to know which VPN server to watch then compare that action against Hide My Ass’s logs, and have the ability to parse out the target’s traffic from everybody else using the same server.
Before, some VPN companies monetized consumers by Injecting ads in their web traffic. Hide My Ass says it does not do this, and goes much further. A business representative explained to me that the company doesn’t profit from consumer data at all.
The actual location of a VPN company also issues, as it Can inform what protections are given to customers. Hide My Ass gets its own company headquarters in London, also works under the legal jurisdiction of England and Wales. Notably, the UK at does have data retention legislation. That is not ideal. Many VPN services operate in countries without data retention laws, or in ones that have positive privacy protections for customers. Hidemyass Tech Support
I do not believe It’s likely to make a determination About the benefits of a company based on its location. It is very important to comprehend the laws and policies on the job in a company with such intimate access to some own information. I encourage readers to think about this advice, and choose a VPN service by which they may feel comfortable.
Programs and Server Places
A key differentiator between VPN services is the amount of Available servers and their geographic distribution. Lots of servers means you are more likely to locate a server that is not bogged down with other consumers. For its part, Hide My Ass has a respectable servers at its disposal. That said, TorGuard VPN, Private online accessibility, and NordVPN have well over 3,000 servers. Those are my benchmarks for robustness in the VPN server class.
Geographic distribution of those servers is also very important. Lots of places means more to pick from for spoofing purposes, but also ensures that no matter where you travel there will likely always be a server for the very best performance. Hide My Ass has a very impressive server locations across some 220 nations. It’s easily.
The list of server locations that were accessible Provided by Hide My Ass is noteworthy because it covers places ignored by other VPN companies. It’s, as an example, numerous server places . It also maintains servers in China, Russia, and Turkey, that have net policies that are repressive.
Some customers might be concerned about a company’s Usage of servers. All these are servers which make a single server function as many servers. Virtual servers can also be configured to act as if they are in one state when they are really in another, which is an issue if you’re worried about where your information is traveling.
I was told by A company representative that a 225 of the 286 server places are all virtual servers. Only 61 of the server locations are hardware, and 450 of Hide My Ass’s 876 servers are all virtual. That’s far beyond providers. NordVPN TunnelBear, IPVanish, and TorGuard simply utilize physical infrastructure for their host locations.
A company representative explained to me that majority of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t quite jibe with what Hide My Ass lists on its own site. I’d love to see future versions of Hide My Ass be clearer about when you are connected to a virtual host.
Setup and interface
Obtaining Began with Hide My Ass! Is super easy and the updated apps are extremely user-friendly. You will be given a license key once you register for your account. You can use this or your credentials (password and username ) to log into any app. With the aim of this review, we’ve tested the Windows client as well as the iOS program. Hidemyass Tech Support
Once you’ve Logged in and Established the desktop client, you will be greeted with the Success! screen. Click Got It! To get the screen of this program. Here you have Freedom Mode: Immediate Mode, Location Mode, and three options for modes.
In Immediate Mode, you can click on the arrow And you’re going to be connected to the server for your existing location.
In Location mode, you can choose which Server you link to. Click on Change Location to view your options. There is a drop-down listing which allows you to select servers based on various criteria. We all will show you an state list. Clicking on the arrow will show you locations within this country.
Speedy Access shows you a list of servers you’ve Recently connected to, in addition to some choices. Streaming will give you a choice of two servers suitable for unblocking popular streaming services like Netflix, one in the US and one in the UK.
Peer to Peer shows You all servers that allow filesharing. Finally, there’s the Favorites option; to mark a server the heart can click to the right of the server name.
Going back To the main screen, the one alternative here’s Freedom Mode, that is aimed at users who want to bypass censorship. This mode will link you to a host in the nearest state that’s deemed to be free from censorship.
You can Get into the Settings by clicking the menu icon at the top left-hand corner of the main display and selecting Preferences. Here, you will find three tabs: General, Network Security, and Kill Change. In the Generalscreen, you may change your startup options, such as starting when your computer turn on or if the program starts.
Additionally you Possess a Personal Privacy department home one option that relates to Quick Access in Location Mode. Then you can uncheck the box, if you want to conceal your history.
Next, We have the Network Security screen in which you may select settings for wifi protection. It is also possible to turn on the IP shuffle feature making it more difficult for someone to detect where you are by periodically changing your IP address. One option in this screen allows you to use TCP using OpenVPN. However, this is only recommended if UDP is blocked or throttled. TCP is more secure, but UDP is generally faster.
The Final tab is the Switch tab, so that it works for many applications where you are able to toggle on this attribute. You choose whether to apply it and can also add applications.
This Is a app that is robust and it both aesthetically.
Many Providers will have a mobile app that’s unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and also the iOS app looks nearly identical to the Windows version.
As Soon as You’re You’ll get to the main screen, which is exactly like the screen in the background app. Here you can choose from Location Mode Instant Mode, or Freedom Mode.
The Only real difference is that when you pick Location Mode, your choices are presented in another manner. You’ve got three tabs: Countries, Cities, and Favorites, but missing are the extra options found in the desktop client, such as Streaming, Peer to Peer, and speedy Access.
To Access the streaming servers from the app, you will need to visit the Cities listing and find the Liberty Island server beneath US, New York. The UK, Donkey Town server can be located to UK Netflix and BBC iPlayer.
Moving on, The settings for the program can be retrieved by clicking the menu icon in the upper left-hand corner of the screen and selecting Settings. There you’ve got two options: Connection Rules and privacy.
In The Link Rules segment, it is possible to correct wifi security preferences and decide whether to auto reconnect when wifi or cellular connections are interrupted.
The Personal solitude section just has 1 option: Share utilization data with third parties for analytics, which will be your permission to”enable app and device use information to be shared with third parties for analytics.” Bear in mind that this is permitted by default so it may be among the things you wish to flip off.
In General, This is a slick and intuitive program, but some users might be missing extra features like a kill button and also the option to switch protocols.
Servers and functionality
The Hide My Ass! Network comprises over 850 servers covering over 190 nations. A number of these are virtual servers, but a consumer service representative was not able to tell us just how many. Hidemyass Tech Support
As we Discussed previously, HMA offers many options for choosing the right server, such as distinct modes and the ability to indicate servers as favorites. Are marked with a P2P emblem.
We tested Numerous servers for functionality in the UK and the US in terms of surfing, streaming, and downloading. Aside from there being a noticeable slowdown in page load times when connected with a UK server, overall, when browsing, there were no significant issues. This isn’t uncommon for distant remote servers (the evaluations were carried out in Toronto, Canada), but could be frustrating, particularly for users with already slow internet speeds.
We didn’t See any lag or streaming whilst streaming 1080p using any of those test servers and could play online games without any difficulties.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But don’t expect to simply link to some Server and go. We had no chance when we tested servers with US Netflix with the desktop client. But if you select the Streaming choice from the dropdown within Location Mode, you will see two options: a US host (USA, New York, Liberty Island) and a UK server (UK, Donkey Town). Note that in the app that is mobile, you’ll need to find these inside the Cities list in Location Mode.
Connecting With no issue server gave us access to Netflix to the US. Connecting to the UK one enabled access to BBC iPlayer as well as UK Netflix. Many suppliers just focus on supplying US Netflix access, so it’s refreshing to see one which strives to provide entry to the UK library also. What is more, BBC iPlayer is seriously cracking down on VPN usage, so the ability to unblock this service is a nice perk.
If you are Looking for Amazon Prime Video, you may need to go elsewhere. HMA! Is having difficulty unblocking this service at this time and a customer care representative advised us that there is no estimated timeframe for when it might be functioning.
HideMyAss! in China?
Hide My Ass! Does not operate reliably in China. It used to, but HMA! Responses in service forums have suggested that the support will function for a few users. You can try your luck, but you’d best look elsewhere if you need a trusted China VPN.
HideMyAss! Speed test functionality
For any VPN That can be used with our test methods, ongoing speed tests that have been designed to be as empirical as you can are conduct by us. We utilize a Canadian evaluation server to connect to VPN servers in the United Kingdom, the US, Australia, Hong Kong, and Germany. For every place, we download a test file (50MB in size) in the US server. This is done four times every day. The average download speed for every test is listed and the aggregate information is displayed.
You can see From the Simple graph below how HMA! Compares to the other VPN services we’ve been analyzing. While it doesn’t have the fastest rates, it is near the front of the package when it comes to download speeds.
By clicking on the Detailed tab, you can see that the spread in outcomes is not as tight as a number of the evaluation VPNs. This usually means when it comes to speeds that you may observe some inconsistency.
It’s Important to be aware that these tests aren’t definitive and may only function as an overall indication of the functionality you might see. The internet’s volatility adds a substantial variable of randomness. What is more, you will likely see more wait times using a slow connection, and possibly smaller or larger discrepancies. Hidemyass Tech Support
For those who need Any help while establishing or using the support, HMA! Has a few options for you to select from. Clicking the Help tab you’ll find a Getting Started section along with a Knowledge Base. These each home posts associated with setting up, troubleshooting, and general questions. There’s some crossover so you may choose to explore both.
In addition, You’ll locate a Community button which contributes to a discussion section. This can be segregated into various topics; while others are recently active some seem to be out of date. Under that, there are some FAQs.
If you do not Discover what you’re looking for, or you just need a quick response, you can click on the live chat button in the bottom right-hand corner of this screen. The service is knowledgeable and prompt, and agents were able to quickly solve. At one point, there was a representative not able to answer some security questions and advised he would escalate the issue because an email request. This was responded to in.
Security and privacy
Hide My Ass! Is based. The UK is also a Five Eyes (and Fourteen Eyes) country, so it’s part of an alliance that allows tracking by external governments. Additionally, it’s home to the Charter which imposes regulations on British ISPs that impact user privacy of the Snooper.
For many VPNs, data retention legislation in their home country are not really an issue. This is because they function using a real policy where they do not maintain any visitors or connection logs. They can not be tied to a single user if connection logs are kept by them.
Moreover, Hide My Ass! Telephones the VPN IP address Connected into a session. Here is the IP address when you visit it that a site operator can view and document. Since both the real and VPN IP addresses are logged, involving the finish and VPN site logs, it might technically be possible to piece together each of an individual’s internet activity. You might have seen news of a 2011 FBI situation involving HMA! In which it handed over logs that were utilized to track a hacker that is LulzSec down. Certainly, this can be a marker for privacy.
One way to Make this less of a problem and to perhaps confuse things a bit would be to make the most of this IP address shuffle attribute. This transforms out your IP address for a different one, when enabled in the Network Security screen of the program. It wouldn’t make you untraceable but could put in a layer of obfuscation.
Privacy Issues on the security front, Hide My Ass! Fares pretty well. It uses. This is in conjunction with RSA keys and perfect forward secrecy. It employs exactly the protocol over UDP by default, however you can switch to TCP inside the client. PPTP, L2TP, IPSec are also available, depending on which app you are using.
The versions boast To work for specific programs. The connection will be killed by A kill switch if the VPN connection drop for some reason. This feature isn’t available from the mobile programs
A live chat Customer service representative advised us that there is not any DNS leak security. But a different firm representative promised us that there is actually DNS and IPv6 leak security, but no WebRTC escape protection. Indeed, when the support was tested by us for escapes, we didn’t observe any DNS leak problems other than leaks that are WebRTC. HMA! Whereas personal ones would be preferable from a privacy standpoint, does use DNS servers that are public.
1 handy Attribute that Hide My Ass! Offers is automatic wifi protection, which can be customized in the from the Network Security part of the or the Connection Rules tab of the app that is cell configurations.
Characteristics and pricing
Hide My Ass! Provides one merchandise with prices varying depending on the amount of term you register for. It is definitely not one of the services available, which could be an immediate turnoff for some users. A 12-month planwill set you back $6.99 per month, which is greater than the average cost for a similar duration. What is more, a lot of VPN providers will offer a protracted plan; for instance, a two- or three-year term with steeper discounts. Hidemyass Tech Support
If You are not prepared to sign up for a one-year term yet, HMA! Does provide a six-month plan for $7.99 per month or you could pay on a monthly basis for $11.99 a month. These prices are a little above average if you compare to competitors.
Payment Options include PayPal, credit cards, and UnionPay. For much more privacy-conscious users, other along with bitcoin cryptocurrencies aren’t viable payment methods. There is a generous 30-day money-back guarantee, so if you are not entirely satisfied with the support, you can have your payment deducted.
So what do You get for your money? Hide My Ass! Has a network of more than 850 servers in over 180 nations. Some are dedicated to accessing streaming sites and specific servers allow P2P filesharing (read: torrenting). All plans have unlimited bandwidth and you may join up to five devices concurrently. Apps are available for Windows, MacOS, iOS, and Android. The VPN may be configured with Linux and a few routers. Pre-configured routers are available as an alternate.
From a Security standpoint, HMA! Provides perfect forward secrecy encryption wifi protection, along with the desktop programs include a kill switch. On the other hand, the logging coverage problems that plagued the ceremony stay, so privacy is a problem.
For the most part, HMA! Offers a great service. It’s a decent community of servers, unlimited bandwidth, and speeds. It’s in a position to unblock streaming services such as Netflix UK, Netflix US, and BBC iPlayer. Additionally, it offers powerful security intuitive apps, and customer care.
On the Surface, it feels like HMA! Would be a good option for torrenters, without a data Caps and some servers. However, the issues with the privacy Coverage are any other, in addition to a concern for those looking to torrent privacy-conscious users. Indeed, this is the important turn-off for this Provider, but it is a large one. Other concerns include the inability to work Reliably in China and also the somewhat hefty price tag. Hidemyass Tech Support