Introduction Hidemyass Support
Hide My Ass! (HMA!) Is a UK-based company, with Its claim to fame being its number of subscribers — it’s more than 400 million today. This supplier has witnessed its share of controversy with regards. It recently made upgrades to it support. Hidemyass Support
We took it To get a test run to find out how much it has improved and if it is well worth the money.
What’s a VPN?
It generates an encrypted tunnel to, when you activate a VPN Guard your data as it moves from your computer to a host controlled by the VPN. From there, your data releases onto the internet. It’s a simple idea, but one with tremendous impacts for safety and your privacy.
For starters, it prevents anyone lurking in your local Community from observation or intercepting your action. While the airport or coffee shop Wi-Fi network looks safe (it may even be password-protected) it’s not reallysecure unless you are using a VPN. For another thing, a VPN may prevent your Internet Service Provider (ISP) from collecting information about your online activities so it can sell anonymized user information to the maximum bidder.
A VPN makes it more Challenging to correlate your Online activities with your identity. Since your visitors is exiting in the VPN company’s server, you appear to have its own IP address, effectively concealing your true site. Additionally, it forces even the most determined attacker to try to sort through all the visitors from other users on the same VPN server to find what they’re after. For all these reasons, and more, you want a VPN on your life.
Note that a VPN only encrypts your visitors till it exits through the VPN server. Provided that the website you are accessing uses HTTPS, your information must be protected all the way and its travel. Additionally, while VPNs can offer a modicum of anonymity, a tool like the Tor system is much better at concealing your identity.
Journalists and activists have long used vPNs To bypass censorship in countries with repressive internet policies. They are also handy if you are searching to circumvent geographical constraints on streaming content. A VPN can spoof your current location, giving you access to restricted content like BBC streaming or MLB TV. Some VPNs don’t enjoy these actions (which might be in violation of terms of support or even local legislation ) and content providers such as Netflix are breaking down on users who snore their location and the VPN providers they use to do it.
There is a good opportunity Which you might not have ever laid hands on a VPN before. Don’t worry if that is true! We have got an entire feature about the best way best to set up and use a VPN. Hidemyass Support
There are many ways to create a VPN connection. My Preferred method employs the OpenVPN protocol, which is known for its speed and reliability. It’s also open-source, and therefore has been picked over for possible vulnerabilities by anyone with the interest to do so.
Hide My Ass uses OpenVPN on Windows, using an older variant That supports PPTP, and L2TP, too. Additionally, there are two distinct versions of the macOS app that, taken collectively, support IPSec (IKEv1 and v2), L2TP, and PPTP. Note that these old versions of this app are being phased out by the developer. The iOS version uses only IPSec, along with the Android app uses just OpenVPN.
That is a Small hodgepodge, and I am disappointed that Hide My Ass does not offer OpenVPN on all platforms. That said, a number of the matter is with the programs. Apple requires developers to jump through additional hoops if they want to include OpenVPN in an app, but a lot of them are beginning to move in that direction. I’d like to view Hide My Ass do the same, across the board.
Your Privacy With Hide My Ass
With any security item, you want to Be Certain that the Company behind it’s going to be operating in your best interests. This is especially true for VPNs, which are supposed to increase privacy and safety. If a VPN company is simply as nosey as your ISP, there’s not much point in using it.
What is notable is that Hide My Ass Will store this information for two to three weeks, while VyprVPN stores it for only 30 days. Other providers hold less information, or they dispose of it immediately. Hide My Ass says that it retains this data for this time period in order to improve performance, prevent fraud, and prevent bad guys from using the VPN to send spam. The organization, notably, also lists file sharing among the illegal actions it takes this information to prevent, regardless of the company being fine with the use of BitTorrent on some servers.
It might be possible that this information could be used To correlate an individual’s identity to particular activity on the internet, but it will likely be very difficult. In spite of this information, an audience would need to know which VPN host to watch and then compare that action from Hide My Ass’s logs, and also have the ability to parse out the target’s visitors from everybody else using the same server.
Before, some VPN companies monetized users by Injecting ads in their internet traffic. Hide My Ass states it does not do that, and goes even further. A company representative explained to me that the firm doesn’t profit from user data in any way.
The actual location of a VPN company also matters, as it Can inform what protections are afforded to clients. Hide My Ass gets its company headquarters in London, also operates under the legal jurisdiction of England and Wales. The UK at does have data retention legislation. That is not ideal. Many VPN services function in countries without compulsory data retention laws, or in ones which have privacy protections for consumers. Hidemyass Support
I do not believe It’s likely to make a decision About the advantages of a business based solely on its place. It is important to understand that the policies and laws on the job in a business with such access. I encourage readers to think about this information, and choose a VPN service.
Servers and Server Places
A key differentiator between VPN services is the amount of Servers and their geographic distribution. A great deal of servers means you are more likely to locate. For its part, Hide My Ass has a respectable 876 servers in its disposal. That said, TorGuard VPN, Personal online accessibility, and NordVPN have over 3,000 servers apiece. These are my benchmarks for robustness from the VPN server category.
Geographic distribution of these servers is quite important. Lots of locations means more to pick from for spoofing purposes, but also ensures that no matter will likely always be a local server for the best performance. Hide My Ass has an extremely impressive 286 server locations across some 220 nations. It’s easily the broadest list one of the VPN providers I have reviewed.
The list of available server locations Provided by Hide My Ass is noteworthy because it covers regions ignored by other VPN businesses. It’s, for instance, server places that are numerous . It maintains servers in China, Russia, and Turkey, which have internet policies.
Some consumers might be concerned about a VPN company’s Usage of virtual servers. These are software-defined servers that make a single physical server efficiently operate as servers. Virtual servers may also be configured to behave as though they are in 1 state when they are in a different, which is an issue if you’re worried about where your information is traveling.
I was told by A company representative that a 225 of the 286 server places are virtual servers. Only 61 of the server places are hardware, and 450 of Hide My Ass’s 876 servers are virtual. That is far beyond other providers. NordVPN, Private Internet accessibility, TunnelBear, IPVanish, and TorGuard only utilize physical infrastructure for their server places.
A business representative explained that majority of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t quite jibe with what Hide My Ass lists on its own website. I’d love to see future versions of Hide My Ass be clearer about when you’re linked to a virtual host.
Setup and interface
Getting Began with Hide My Ass! Is super easy and the upgraded apps are very user-friendly. You’ll be given a license key once you register for your account. You can use this or your credentials (username and password) to log into any app. For the purpose of this inspection, we’ve tested the Windows client as well as the iOS program. Hidemyass Support
Once you’ve Launched the desktop and logged in, you will be greeted with the Success! screen. Click Got It! To access the screen of this app. Here you have Freedom Mode: Instant Mode, Location Mode, and three options for modes.
In Instant Mode, you can click on the arrow And you’ll be linked to the fastest server for your site.
In Location manner, you can choose which You connect to. Click Change Location to see your options. There is. We all will show you an alphabetized state list. Clicking on the arrow will show you locations within this nation.
Quick Access shows you a list of servers you have Recently linked to, in addition to some options. Streaming will provide you a selection of two servers acceptable for unblocking popular streaming services like Netflix, one in the US and one in the united kingdom.
Peer to Peer shows You permit filesharing. Finally, there’s the Favorites option; to indicate a server as a popular, the center can click .
Going back To the main display, the one other option here is Freedom Mode, that is aimed at users that want to bypass censorship. This mode will connect you to a host in the nearest country that is regarded as free from censorship.
You can Get into the Settings by clicking the menu icon at the top left corner of the main screen and choosing Preferences. Here, you will find three tabs: General and Kill Switch. From the Generalscreen, you may change your startup options, such as starting when your computer turn on or if the program starts.
You also Have. Then you can uncheck the box, if you want to conceal your history.
Next, We’ve got the Network Security screen in which you may choose settings for automatic wifi protection. It is also possible to turn on the IP shuffle feature making it harder for someone to detect where you are by periodically changing your IP address. One more option in this screen allows you to use TCP using OpenVPN. This is only recommended if UDP is blocked or throttled. TCP is more secure, but UDP is typically faster.
The Last tab will be the Kill tab, so that it works for many applications, where you are able to toggle on this feature. You choose whether or not to apply it and could add single applications.
This Is a fairly robust program and it’s definitely both visually.
Many Suppliers will have a mobile app that is unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and also the iOS app looks almost like the Windows version.
As Soon as You’re You’ll get to the screen, which is basically the same as the screen in the program. Here you can Pick from Location Mode, Immediate Mode, or Freedom Mode.
The Only real difference is that when you pick Location Mode, your options are presented in a different manner. You’ve got three tabs: Countries, Cities, and Favorites, but missing are the options found from the desktop such as Streaming, Peer to Peer, and Quick Access.
To Get into the streaming servers in the program, you will have to visit the Cities list and locate the Liberty Island server beneath US, New York. The UK Town server can be located on this listing for access to BBC iPlayer and UK Netflix.
Moving on, The settings for the app can be accessed by clicking on the menu icon in the top corner of the display and selecting Settings. There you have two options: Connection Rules and privacy.
In The Connection Rules section, it is possible to correct wifi security preferences and choose whether to auto reconnect when wifi or cellular connections are disrupted.
The solitude department just has One option: Share utilization data with third parties for analytics, which is your consent to”enable app and device use information to be shared with third parties for analytics.” Keep in mind this is enabled by default so that it might be one of the first things you wish to flip off.
Overall, This is a sleek and intuitive program, but many users might be missing additional features like a kill switch and also the choice to change protocols.
Servers and functionality
The Hide My Ass! Network includes more than 850 servers covering more than 190 countries. Some of these are virtual servers, but a customer support representative was unable to tell us just how many. Hidemyass Support
As we Discussed previously, HMA offers several choices for selecting the right server, including distinct modes and the ability to mark servers as favorites. Are marked using a P2P symbol.
We analyzed Servers for functionality in terms of downloading, streaming, and browsing. Besides there being a noticeable slowdown in page load times when attached with a UK server overall, when surfing, there were no problems. This isn’t unusual for distant remote servers (the tests were completed in Toronto, Canada), but could be frustrating, especially for users who have slow net rates.
We did not See any lag or buffering while streaming 1080p using any of those test servers and could play online games without any difficulties.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But don’t expect to simply link to any Server and go. We had no chance at all when we analyzed servers with US Netflix using the client. However, if you select the Streaming choice in the dropdown within Location Mode, you will see two options: a US host (USA, New York, Liberty Island) and a UK server (UK, Donkey Town). Be aware that in the program that is mobile, you’ll have to obtain these.
Connecting To Netflix server gave us access Into the US with no difficulty. Connecting to the UK one allowed access to UK Netflix as well as BBC iPlayer. Many suppliers just concentrate on providing US Netflix access, so it’s refreshing to see one which strives to provide entry to the UK library also. What is more, BBC iPlayer is breaking down on VPN usage, so the capability to unblock this support is a nice perk.
If you are Looking for Amazon Prime Video, you may need to go elsewhere. HMA! Is having trouble unblocking this support at this time and a customer care representative informed us that there isn’t any estimated timeframe for when it may be working.
HideMyAss! in China?
Hide My Ass! Doesn’t operate reliably in China. It used to, but HMA! Answers in support forums have suggested that the service doesn’t longer work for some users. You can try your fortune, but should you want a reliable China VPN, you’d best look elsewhere.
HideMyAss! Speed test performance
For any VPN That is compatible with our test procedures, speed tests that were designed to be as empirical as possible are run by us. We use a test server to connect to VPN servers in Hong Kong, the UK, Australia, the US, and Germany. For every place, we download a test file (50MB in size) in the US server. This can be done four times every day in intervals. The average download speed for every test is recorded and the aggregate data is displayed.
You can view From the easy chart below HMA! Compares to the other VPN services we have been analyzing. When it comes to median download speeds, while it doesn’t have the fastest rates, it is close to the front of the pack.
You can see that the spread in results is not as tight as a number of the additional evaluation VPNs, by clicking the Detailed tab. This means when it comes to speeds you might observe some inconsistency.
It’s Important to be aware that these tests are not definitive and can only function as an overall indication of the functionality you might see. The volatility of the internet adds a factor of randomness. What’s more, you’ll likely see longer wait times with a slow connection, and perhaps smaller or disagreements. Hidemyass Support
For those who need Any aid while setting up or using the support, HMA! Has a few options for you to choose from. Clicking the Help tab you’ll find also a Knowledge Base and a Getting Started section. These each home posts related to setting up queries. So before searching for other options, you may want to explore both there is some crossover.
In addition, You’ll find a Community button which leads to a discussion section. This is segregated into different topics; while some are active some appear to be out of date. There are a number of FAQs.
If you don’t Discover what you’re searching for, or you just need a fast response, you can click the live chat button. The service is educated and prompt, and agents were able to resolve. At one stage, a representative advised he would escalate the issue as an email request and was unable to answer some safety questions. This has been responded to in.
Security and privacy
Hide My Ass! Is based in the united kingdom, which means it’s subject to data retention laws. The UK can be a Five Eyes (and Fourteen Eyes) country, so it’s part of an alliance which enables tracking by outside governments. Plus, it is home to the Charter which imposes regulations British ISPs that impact user privacy of the Snooper.
For many VPNs, data retention legislation in their home country aren’t really a problem. That is because they function with a real policy whereby no connection or traffic logs are kept by them. They can’t be tied to an individual user even if connection logs are kept by them.
Additionally, Hide My Ass! Logs the VPN IP address Connected into a session. Here is the IP address that a site operator can see and record when you visit it. Since both the real and VPN IP addresses are logged, between the end and VPN website logs, it might technically be possible to piece together each of a user’s internet activity. You might have seen news of a 2011 FBI case involving HMA! Where it passed over logs that were utilized to track a hacker that is LulzSec down. Clearly, this is a mark for solitude.
One way to Make this less of an issue and to confuse matters a bit is to make the most of this IP address shuffle feature. When enabled in the Network Security screen of the desktop program, this switches your IP address outside for a different one. It wouldn’t make you untraceable but could add a layer of obfuscation.
Privacy Issues on the security front, Hide My Ass! Fares fairly well. It utilizes. This perfect forward secrecy and is in combination with 4096-bit RSA keys. It uses the protocol UDP by default, however you can switch to TCP within the client. PPTP, L2TP, IPSec are also available, depending on what program you are using.
The background versions boast an Integrated kill switch which can be tailored To work for particular apps. The online connection will be killed by A kill button if the VPN link drop for a certain reason. This attribute is not available from the mobile programs
A live chat Customer service representative informed us that there’s no DNS leak protection. However, another company representative promised us that there is in fact DNS and IPv6 leak security, but no WebRTC escape security. Indeed, when the service was analyzed by us for leaks, we did not see any DNS leak issues aside from leaks. HMA! Whereas personal ones will be preferable from a privacy standpoint does use DNS servers.
1 handy Attribute that Hide My Ass! Provides is wifi protection, which is customized in the in the Network Security section of their desktop client or the Connection Rules tab of the cell app configurations.
Features and pricing
Hide My Ass! Offers one product with prices varying depending on the amount of term you register for. It is definitely not among the cheapest providers available, which might be an immediate turnoff for some users. A 12-month planwill set you back $6.99 per month, which can be greater than the average price for a similar term. What’s more, a lot of VPN suppliers that are top will offer an plan; for example, a two- or three-year term with discounts. Hidemyass Support
If You are not ready to sign up for a term just yet, HMA! Does offer a turn-key program for $7.99 per month or you can pay on a monthly basis for $11.99 a month. These prices are a bit above average when you compare to competitors.
Payment Options include PayPal major credit cards, and UnionPay. Unfortunately, for more privacy-conscious users, bitcoin and other cryptocurrencies are not viable payment methods. There’s a generous 30-day money-back guarantee, so if you are not fully satisfied with the service, you can have your payment deducted.
So what do You get for the money? Hide My Ass! Has a community of over 850 servers in over 180 nations. Some are devoted to accessing streaming sites and certain servers permit P2P filesharing (read: torrenting). All plans come with unlimited bandwidth and you may connect up to five devices concurrently. Programs are available for Windows, MacOS, iOS, and Android. The VPN may be configured with Linux and some routers. Pre-configured routers can be found as an alternative.
From a Security perspective, HMA! Offers perfect forward secrecy, encryption wifi security, and the apps include a kill button. On the other hand, the coverage problems which plagued the ceremony in the past stay, so privacy is still an issue.
For the most part, HMA! Offers a fantastic service. It has unlimited bandwidth speeds, and a decent community of servers. It is in a position to unblock streaming services like Netflix UK, Netflix US, and BBC iPlayer. Plus, it offers programs , powerful protection, and excellent customer care.
On the Surface, it seems like HMA! Would be a good alternative for torrenters, with no information Caps and a few servers suitable for P2P. However, the problems with the privacy Coverage are any other, in addition to a concern for those looking to torrent privacy-conscious users. Really, this is the only for this Provider, but it is a big one. Other issues include the inability to work Reliably in the price tag along with China. Hidemyass Support