Intro Hidemyass Support Email
Hide My Ass! (HMA!) Is a UK-based company, with Its claim to fame has been its huge number of readers — it has over 400 million, today. This provider has seen its share of controversy with regards to consumer privacy. It recently made upgrades in the hopes of redeeming itself and winning back the loyalty of its readers support to it. Hidemyass Support Email
We took it To get a test run to see whether it’s worth and how much it’s improved the cost.
What Is a VPN?
It creates an encrypted tunnel to when you activate a VPN Protect your data as it passes from your computer to a host. From there, your data exits onto the net. It’s a simple idea, but one with tremendous impacts to security and your privacy.
For one thing, it prevents anyone on your neighborhood Community from intercepting or observation your activity. Though the airport or coffee shop Wi-Fi system appears safe (it may even be password-protected) it’s not reallysafe unless you’re using a VPN. For another thing, a VPN can prevent your Internet Service Provider (ISP) from gathering information about your online activities so it could sell anonymized user data to the maximum bidder.
A VPN makes it more Challenging to correlate your Online activities together with your identity. Because your visitors is exiting in the VPN firm’s server, you seem to have its own IP address, effectively concealing your true site. It also compels even the most determined attacker to test and sort through all the traffic from other users on the exact same VPN server to find what they are after. For these reasons, and much more, you want a VPN on your life.
Be aware that your visitors is only encrypted by a VPN till it exits through the VPN server. Provided the website your data must be protected all the way. Also, while VPNs can offer a modicum of anonymity, a tool such as the Tor network is far better at concealing your identity.
VPNs have long been used by journalists and activists To bypass censorship in countries with repressive net policies. They are also useful if you’re looking to circumvent geographic restrictions on streaming content. A VPN can spoof your current place, providing you with access to geographically restricted content such as BBC streaming or MLB TV. Some VPNs do not enjoy these activities (which may be in breach of terms of support or even local laws) and content providers such as Netflix are breaking down on users who spoof their location and the VPN services they use to do it.
There is a good chance Which you may not have ever laid hands on a VPN before. Do not worry, if that is the case! We’ve got a whole feature on the best way to set up and use a VPN. Hidemyass Support Email
There are several techniques to create a VPN connection. My Preferred method employs the OpenVPN protocol, which is known for its speed and reliability. Additionally, it is open-source, and therefore has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass utilizes OpenVPN on Windows, with an older version Of the program that supports L2TP, and PPTP, too. Additionally, there are two distinct versions of this macOS app that, taken together, support IPSec (IKEv1 and v2), L2TP, and PPTP. Be aware that these old versions of the app have been phased out from the developer. The iOS variant uses just IPSec, along with the Android program uses only OpenVPN.
That is a bit of a hodgepodge, and I am frustrated that Hide My Ass does not provide OpenVPN on all platforms. Nevertheless, a number of this matter is with the platforms. Apple requires programmers to jump through additional hoops if they wish to include OpenVPN in a program, but many are starting to move in that way. I’d like to see Hide My Ass do the same, across the board.
Your Privacy With Hide My Ass
With any security product, you want to Be Certain that the Business behind it will be working on your best interests. This is especially true for VPNs, which are supposed to increase privacy and safety. If a VPN company is simply as nosey as your ISP, there is not much point in using it.
What is notable is that Hide My Ass Will store this information for two to three months, while VyprVPN stores it for just 30 days. Other services hold less info, or else they eliminate it immediately. Hide My Ass says it keeps this data for this period of time in order to enhance performance, prevent fraud, and stop bad guys from using the VPN to send spam. The organization, especially, also lists document sharing as one of the illicit activities it requires this information to prevent, regardless of the firm being fine with the use of BitTorrent on some servers.
It May be possible that this information could be used To correlate an individual’s identity to specific activity on the internet, but it will probably be very hard. Even with this information, an observer would have to know which VPN server to watch then compare this activity against Hide My Ass’s logs, and be able to parse out the target’s traffic from everyone else using the same server.
Before, some VPN companies monetized users by Injecting ads in their internet traffic. Hide My Ass says it doesn’t do this, and goes even further. A company representative explained to me the firm does not gain from user data in any way.
The actual place of a VPN company also matters, as it Can inform what protections are given to customers. Hide My Ass works under the jurisdiction of England and Wales, also has its business headquarters in London. The UK at does have compulsory data retention legislation. That’s not perfect. Many VPN providers function in countries without data retention legislation, or in ones that have favorable privacy protections for consumers. Hidemyass Support Email
I do not believe It’s possible to make a decision Concerning a company’s advantages based solely on its place. However, it is very important to understand policies and the laws on the job in a company with such intimate access. I encourage visitors choose a VPN service, and to think about this information.
Servers and Server Places
A Vital differentiator between VPN services is the number of Available servers and their geographic distribution. Lots of servers means you are more likely to locate. For its own part, Hide My Ass has a very commendable servers in its disposal. That said, TorGuard VPN, Personal online Access, and NordVPN have well over 3,000 servers. These are my benchmarks for robustness from the VPN server class.
Geographic distribution of those servers is also very important. A great deal of places means more to choose from for spoofing purposes, but also ensures that no matter where you travel there will be a local server for your best performance. Hide My Ass has an extremely impressive server places across some 220 countries. It is easily the broadest record one of the VPN services I’ve reviewed.
The list of server locations that were accessible Provided by Hide My Ass is particularly noteworthy since it covers places ignored by other VPN businesses. It’s, as an instance, numerous server locations across the continent of Africa–a rarity among VPN businesses. Additionally, it maintains servers in China, Russia, and Turkey, that have repressive net policies.
Some consumers might be concerned about a VPN company’s Use of servers. All these are servers that make servers that are several are effectively operated as by a single physical server. Virtual servers may also be configured to behave as though they are in one state when they’re in another, which is an issue if you are concerned about where your information is traveling.
I was told by A company representative this a complete 225 of the 286 server places provided by Hide My Ass are servers. Only 61 of the host locations are hardware, and 450 of Hide My Ass’s 876 servers are all virtual. That’s far beyond other providers. NordVPN TunnelBear, IPVanish, and TorGuard use physical infrastructure for their host places.
A company representative explained that majority of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t really jibe with what Hide My Ass lists on its own site. I’d like to see future versions of Hide My Ass be clearer about when you are linked to a virtual server.
Installation and interface
Getting Began with Hide My Ass! Is super simple and the upgraded apps are extremely user-friendly. Once you register for your own account, you will be given a license key. It is possible to use this or your credentials (username and password) to log into any program. For the purpose of this review, we’ve tested out the Windows client as well as the iOS app. Hidemyass Support Email
As Soon as You’ve Logged in and launched the desktop client, you’ll be greeted with the Success! screen. Simply click Got It! To get the screen of the app. Here you have three options for modes: Location Mode, Immediate Mode, and Freedom Mode.
In Immediate Mode, you can click the arrow And you’re going to be linked to the server for your site.
In Location manner, you can choose which You connect to. Click on Change Location to view your alternatives. There is a list which allows you to select servers based on various criteria. We all will show you an alphabetized country listing. Clicking the arrow to the left of every nation name will show you locations within this country.
Quick Access shows you a list Connected to, in addition to some choices. Streaming will give you a selection of two servers suitable for unblocking popular streaming services like Netflix, one at the US and one in the UK.
Peer to Peer shows You permit filesharing. Finally, there’s the Favorites choice; to indicate a server you can click on the heart .
Going back To the main screen, the one other option here is Freedom Mode, that is targeted at users who want to bypass censorship. This mode will connect you to a server in the closest country that is deemed to be free of censorship.
You can Get into the Settings by clicking the menu icon in the upper left corner of the main display and selecting Preferences. Here, you will find three tabs: General and Kill Change. From the Generalscreen, you may change your startup options, such as beginning when you turn your pc on or if the program starts.
Additionally you Possess. You can uncheck the box, if you want to conceal your history.
Next, We have the Network Security screen in which you can choose settings for wifi protection. You can also turn on the IP shuffle feature making it more difficult for somebody to detect your location by periodically changing your IP address. One more option in this display allows you to use TCP using OpenVPN. This is only recommended if UDP is blocked or throttled. TCP is more stable, but UDP is generally faster.
The Tab is the Kill tab, so that it works for all programs, where you are able to toggle on this attribute. You choose whether to apply it and could even add single software.
This Is a app and it both visually.
Many Suppliers will have a mobile app that is unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and the iOS app looks almost like the Windows version.
As Soon as You’re Logged in, you’ll get to the screen, which is exactly like the main screen in the program. Here you can choose from Location Mode Immediate Mode, or Freedom Mode.
The Only real difference is that when you pick Location Mode, your choices are presented in another manner. You have three tabs: Countries, Cities, and Favorites, but missing are Quick Access, and the options found in the such as Streaming, Peer to Peer.
To Get into the streaming servers from the program, you’ll have to visit the Cities list and find the Liberty Island server beneath US, New York. The UK, Donkey Town server may be found to UK Netflix and BBC iPlayer.
Moving on, The settings to the program can be retrieved by clicking the menu icon and select Settings. There you have two options: Connection Rules and Private privacy.
In The Connection Rules section, you can adjust wifi security settings and choose whether to auto reconnect when wifi or cellular connections are disrupted.
The Personal privacy section just has One alternative: Share utilization data with third parties for analytics, which will be your consent to”enable app and device usage data to be shared with third parties for analytics.” Keep in mind this is permitted by default so it might be among the things that you want to turn off.
Overall, This is a slick and intuitive program, but many users might be missing additional features like a kill switch and the choice to switch protocols.
Servers and functionality
The Hide My Ass! Network includes over 850 servers. Some of them are virtual servers, but a consumer support representative was not able to tell us just how many. Hidemyass Support Email
As we Discussed previously, HMA offers several options for selecting the right server, such as distinct styles and the ability to mark servers as favorites. Are indicated with a symbol that was P2P.
We analyzed Numerous servers in the usa and the UK for performance of streaming, surfing, and downloading. Besides there being a noticeable lag in page load times when connected with a UK server In general, when browsing, there were no significant issues. This is not unusual for geographically distant servers (the tests were carried out in Toronto, Canada), but could be bothersome, particularly for users with slow net rates.
We did not See any lag or streaming while streaming 1080p with any of the test servers and could play online games without any difficulties.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But do not expect to simply connect to any Server and go. We had no luck whatsoever, when we analyzed random servers using US Netflix using the client. But if you select the Streaming choice from the dropdown inside Location Mode, you will see two options: a US server (USA, New York, Liberty Island) along with a UK server (UK, Donkey Town). Be aware that in the program, you will need to obtain these.
Connecting To Netflix server gave us access to the US with no difficulty. Linking to the UK one allowed access to UK Netflix in Addition to BBC iPlayer. Many suppliers just concentrate on supplying US Netflix accessibility, so it is refreshing to see one that strives to give access to the UK library also. What’s more, BBC iPlayer is seriously cracking down on VPN usage, so the capability to unblock this service is a wonderful perk.
If you’re You may need to go elsewhere. HMA! Is having trouble unblocking this service at this time and a customer care representative advised us that there is no estimated timeframe for when it may be working again.
HideMyAss! in China?
Hide My Ass! Doesn’t operate in China. It used to, but recent HMA! Responses in support forums have suggested that the service will work for some users. You can try your fortune, but you’d best look elsewhere if you need a China VPN.
HideMyAss! Speed test functionality
For any VPN That is compatible with our evaluation methods, we run ongoing speed tests which have been designed to be as empirical as you can. We use a Canadian evaluation server to connect to VPN servers in the United Kingdom, the US, Australia, Hong Kong, and Germany. For each and every place, we download a test file (50MB in size) from a US server. This is done four times every day in intervals. The average download rate for each test is listed along with the data is displayed.
You can see From the easy graph below how HMA! Compares to the other VPN services we’ve been analyzing. While it doesn’t have the fastest rates, it’s close to the front of the pack in regards to median download rates.
By clicking on the Detailed tab, you can see that the spread in results is not as tight as some of the test VPNs. This usually means when it comes to speeds you might see some inconsistency.
It’s Important to note that these tests aren’t definitive and can serve as a general indication of the performance you might see. The inherent volatility of the web adds a factor of randomness. What is more, you see wait times with a slow link, and possibly smaller or disagreements. Hidemyass Support Email
For those who need Any help whilst setting up or using the service, HMA! Includes a couple of options for you to choose from. Clicking the Help tab you’ll find also a Knowledge Base and a Getting Started section. These each home posts associated with setting up, troubleshooting, and general queries. There is some crossover so before seeking other options, that you might choose to explore both.
In addition, You’ll locate. This is segregated into different subjects; while some are active, some appear to be out of date. Under that, there are a number of FAQs.
If you don’t Discover what you’re looking for, or you simply want a fast response, you can click the live chat button. The service is prompt and knowledgeable, and representatives were able to swiftly solve. At one point, a representative was not able to answer some safety questions and advised he’d escalate the issue. This was responded to in.
Safety and privacy
Hide My Ass! Is based. The UK can be a Five Eyes (and Fourteen Eyes) country, so it is part of an alliance which allows tracking by outside authorities. Plus, it’s home to the Snooper’s Charter which imposes regulations British ISPs that greatly affect user privacy.
For many Data retention laws in their home country are not really an issue. This is because they function using a real no-logs policy whereby they don’t maintain any traffic or connection logs. They can not be tied to a single user even if connection logs are kept by them.
Moreover, Hide My Ass! Telephones the VPN IP address Connected into a session. This is the IP address when you visit it that a site operator can view and document. Considering the actual and VPN IP addresses are logged, involving the VPN and end website logs, it would technically be possible to piece together all of an individual’s online activity. You might have seen news of a 2011 FBI situation involving HMA! In which it handed over logs which were used to track a hacker that is LulzSec down. Clearly, this is a black marker for solitude.
One way to Make this less of a problem and to confuse things a bit is to take advantage of the IP address shuffle attribute. When enabled in the Network Security screen of the program, your IP address is occasionally switched by this outside for another one. It wouldn’t cause you to squint but could add a layer of obfuscation.
Privacy Problems apart, on the security front, Hide My Ass! Fares fairly well. It uses. This is in combination with RSA keys and perfect forward secrecy. It employs exactly the OpenVPN protocol UDP by default, however you can change to TCP inside the desktop client. PPTP, L2TP, IPSec are also available, depending on what program you’re using.
The background versions boast To work for particular apps. The online connection will be killed by A kill switch should the VPN link drop for a certain reason. This attribute is not available from the mobile programs
A live chat Customer service representative advised us that there is not any DNS leak security. However, another firm representative promised us that there is actually DNS and IPv6 leak protection, but no WebRTC escape protection. When we tested the support we did not see any DNS leak issues aside from leaks that are WebRTC. HMA! Whereas ones would be preferable from a privacy perspective, does use DNS servers.
One handy Attribute that Hide My Ass! Provides is automatic wifi security, which can be customized in the in the Network Security part of their desktop client or the app’s Connection Rules tab settings.
Characteristics and pricing
Hide My Ass! Offers one product with prices you register for. It’s definitely not one of the least expensive services which could be an immediate turnoff for some users. A 12-month planwill put you back $6.99 per month, which can be higher than the average cost for a similar duration. What is more, a great deal of VPN providers that are top will offer an extended plan; for example, a two- or – term with discounts. Hidemyass Support Email
If You’re not prepared to sign up to get a term yet, HMA! Does offer a six-month plan for $7.99 a month or you can pay on a monthly basis for $11.99 per month. These rates are a little above average if you compare to competitors.
Payment Options include major credit cards, PayPal, and UnionPay. Regrettably bitcoin along with other cryptocurrencies are not viable payment methods. There is a money-back guarantee, so if you are not fully satisfied with the support, you’ll have your payment deducted.
So what do You get for your money? Hide My Ass! Has a network of over 850 servers in over 180 nations. Some are devoted to accessing streaming sites and specific servers permit P2P filesharing (read: torrenting). All plans come with unlimited bandwidth and you can connect up to five devices. Apps are available for Windows, MacOS, iOS, and Android. The VPN can be configured with some routers and Linux. Routers are available as an alternative.
From a Security standpoint, HMA! Offers perfect forward secrecy encryption wifi security, along with the programs come with a kill switch. However, the policy problems that plagued the ceremony in the past stay, so privacy remains an issue.
For the most part, HMA! Offers a support that is fantastic. It’s unlimited bandwidth, speeds, and a decent community of servers. It is in a position to unblock popular streaming services like BBC iPlayer, Netflix UK, and Netflix US. Plus, it gives superb customer support protection, and apps.
On the Surface, it seems like HMA! Would be a fantastic option for torrenters, without a data Caps and a few servers suitable for P2P. The issues with the privacy Coverage are any other, as well as a concern for those seeking to torrent privacy-conscious users. Indeed, this is the important turn-off for this Provider, but it’s a large one. Other concerns include the inability to work Reliably in China along with also the hefty price tag. Hidemyass Support Email