Intro Hidemyass Support Chat
Hide My Ass! (HMA!) Is a company, with Its claim to fame being its huge number of subscribers — today it has more than 400 million. This supplier has witnessed its share of controversy with respect. It recently made updates to it service in the hopes of winning back the loyalty of its readers and redeeming itself. Hidemyass Support Chat
We took it To get a test run to find out if it’s worth and how much it’s improved the cost.
What’s a VPN?
When you activate a VPN, it creates an encrypted tunnel to Protect your information as it moves from your computer to a server. From that point, your data releases onto the net. It’s a simple idea, but one with enormous consequences to your privacy and security.
It prevents anyone lurking Network from intercepting or monitoring your action. While the airport or coffee shop Wi-Fi network looks safe (it may even be password-protected) it is not actually secure unless you’re using a VPN. For another thing, a VPN may prevent your Internet Service Provider (ISP) from gathering information about your online activities so that it could sell anonymized user data to the maximum bidder.
A VPN makes it difficult to correlate your Online activities with your identity. Since your traffic is exiting from the VPN firm’s server, you appear to have its IP address, effectively hiding your true site. Additionally, it forces even the most determined attacker to try and sort through all the traffic from different users on the exact same VPN server to obtain what they are after. For these reasons, and much more, you need a VPN in your lifetime.
Note that a VPN encrypts your visitors until it exits through the VPN server. Provided that the website you are accessing uses HTTPS, your information should be protected all the way. Also, while VPNs can offer a modicum of anonymity, a tool such as the Tor system is much better at concealing your identity.
Journalists and political activists have long used vPNs To circumvent censorship in countries with repressive net policies. They are also useful if you are looking to circumvent geographic restrictions on streaming content. A VPN can spoof your current location, providing you with access to geographically restricted content such as BBC streaming or MLB TV. Many VPNs do not enjoy these actions (which may be in violation of terms of support or even local legislation ) and content providers like Netflix are also cracking down on users that spoof their location and the VPN providers they use to do it.
There’s a Fantastic opportunity That you might not have ever laid hands on a VPN before. Do not worry, if that’s the case! We have got an entire feature about the best way to set up and use a VPN. Hidemyass Support Chat
There are many techniques to make a VPN connection. My Preferred method employs the OpenVPN protocol, which is famous for its speed and reliability. Additionally, it is open minded, and consequently has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass utilizes OpenVPN on Windows, using an older version Of the program that supports PPTP, and L2TP, too. There are also two different versions of this macOS app that, taken collectively, support IPSec (IKEv1 and v2), L2TP, and PPTP. Be aware that these older versions of the app are being phased out by the programmer. The iOS variant uses just IPSec, along with the Android app uses just OpenVPN.
That’s a Small hodgepodge, and I am frustrated that Hide My Ass does not provide OpenVPN on all platforms. Nevertheless, a number of this issue is with the programs. Apple requires programmers to jump through extra hoops if they wish to include OpenVPN within an app, but a lot of them are starting to move in that way. I’d love to view Hide My Ass do exactly the same, across the board.
Your Privacy With Hide My Ass
With any security product, you want to Be Certain that the Business behind it will be working in your best interests. This is particularly true for VPNs, which are intended to improve privacy and safety. If a VPN business is simply as nosey as your ISP, there is not much point in using it.
What is noteworthy is that Hide My Ass Will store this data for two to three weeks, while VyprVPN shops it for just 30 days. Other services hold less info, or else they eliminate it immediately. Hide My Ass says it retains this data for this period of time in order to enhance performance, prevent fraud, and prevent bad guys from using the VPN to send spam. The organization, notably, also lists document sharing as one of the illicit activities it takes this information to prevent, despite the firm being fine with the use of BitTorrent on certain servers.
It might be possible that this information could be used To correlate a user’s identity to specific activity online, but it would probably be very hard. In spite of this information, an observer would have to know which VPN server to watch then compare that activity against Hide My Ass’s logs, and be able to parse out the target’s traffic from everybody else using the exact same server.
In the past, some VPN companies monetized users by Injecting ads into their internet traffic. Hide My Ass says it doesn’t do this, and goes much further. A company representative explained to me that the firm doesn’t gain from consumer data at all.
The actual place of a VPN company also issues, as it Can inform what protections are afforded to customers. Hide My Ass operates under the legal jurisdiction of England and Wales, and gets its own business headquarters in London. Especially, the UK at does have compulsory data retention legislation. That’s not perfect. Many other VPN providers operate in countries without data retention legislation, or in ones that have positive privacy protections for consumers. Hidemyass Support Chat
I don’t believe it is possible to make a decision About the advantages of a company based solely on its own location. But, it is very important to understand that the policies and laws on the job in a company with this kind of intimate access. I encourage visitors to consider this information, and pick a VPN service.
Servers and Server Locations
A Vital differentiator between VPN providers is the amount of Available servers and their distribution. A great deal of servers means you are more likely to find a server that is not bogged down with other users. For its own part, Hide My Ass has a commendable 876 servers in its disposal. That said, Personal online accessibility NordVPN, and TorGuard VPN have over 3,000 servers apiece. Those are my benchmarks for robustness from the VPN server class.
Geographic distribution of these servers is also very important. A great deal of locations means more to pick from for purposes, but also ensures that no matter will be a nearby server for the performance. Hide My Ass has an extremely impressive 286 server places across some 220 nations. It is easily the broadest list one of the VPN services I have reviewed.
The list of server locations that were available Provided by Hide My Ass is especially noteworthy because regions ignored by VPN businesses are covered by it. It has, for example, numerous server places . It maintains servers in China, Russia, and Turkey, which have internet policies that are repressive.
Some consumers might be concerned about a VPN company’s Use of servers. All these are software-defined servers which make a single server efficiently operate as several servers. Virtual servers can also be configured to act as if they are in one country when they’re really in a different, which is a problem if you are worried about where your information is traveling.
I was told by A company representative that a full 225 of the 286 server places offered by Hide My Ass are all virtual servers. Only 61 of the server places are hardware, and 450 of Hide My Ass’s 876 servers are all virtual. That is far beyond other providers. NordVPN, Private Internet accessibility, TunnelBear, IPVanish, and TorGuard utilize physical infrastructure.
A company representative explained that majority of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t really jibe with what Hide My Ass lists on its website. I’d like to see future versions of Hide My Ass be clearer about when you’re linked to a virtual host.
Setup and interface
Getting Started with Hide My Ass! Is super simple and the updated apps are extremely user-friendly. You will be given a license key As soon as you register for your account. It is possible to use your own credentials (username and password) to log into almost any program. With the aim of this inspection, we have tested the Windows client and the iOS app. Hidemyass Support Chat
Once you’ve Established the and logged in, you will be greeted with the Success! screen. Simply click Got It! To get this app’s screen. Here you have Freedom Mode: Instant Mode, Location Mode, and three choices for modes.
In Instant Mode, you can click the arrow And you’ll be linked to the fastest server for your existing site.
In Location manner, you can choose which You link to. Click Change Location to view your options. There is a drop-down list which enables you to choose servers based on different criteria. All will show you an alphabetized country listing. Clicking on the arrow will show you locations within this nation.
Speedy Access shows you a list Recently connected to, as well as some options. Streaming will give you a choice of two servers acceptable for unblocking popular streaming services such as Netflix, one at the US and one in the UK.
Peer to Peer shows You all servers that allow P2P filesharing. Ultimately, there’s the Favorites choice; to mark a server you can click on the heart to the right of the server name.
Going back To the main screen, the one other option here is Freedom Mode, that is aimed at users who wish to bypass censorship. This mode will connect you to a server in the closest state that’s regarded as free of censorship.
You can Get into the Settings by clicking the menu icon in the top left-hand corner of the main screen and selecting Preferences. Here, you’ll see three tabs: General and Kill Change. From the Generalscreen, you may change your startup options, such as beginning when you turn on your pc or when the app starts.
Additionally you Have a Personal Privacy department housing one option that relates to Quick Access in Location Mode. Then you can uncheck the box, if you want to conceal your history.
Next, We have the Network Security screen in which you can choose settings for wifi protection that is automatic. It is also possible to turn on the IP shuffle feature which makes it harder for someone to detect your location by periodically changing your IP address. One option in this screen lets you use TCP with OpenVPN. This is only recommended if UDP is blocked or throttled. TCP is more stable, but UDP is typically faster.
The Last tab is the Kill tab, so that it works for all applications, where you can toggle on this attribute. You choose whether to use it and could also add applications.
This Is a program that is fairly robust and it is definitely both visually.
Many Suppliers will have a mobile program that’s unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and the iOS app looks almost like the Windows version.
As Soon as You’re You’ll get to the display, which is essentially exactly like the display in the background app. Here you can Pick from Location Mode, Instant Mode, or Freedom Mode.
The Only real difference is that if you pick Location Mode, your options are presented in a different method. You’ve got three tabs: Countries, Cities, and Favorites, but lacking are the additional options found in the client, such as Streaming, Peer to Peer, and speedy Access.
To Access the streaming servers from the program, you’ll need to visit the Cities listing and find the Liberty Island server under US, New York. Even the UK, Donkey Town server can be located on this listing for access to BBC iPlayer and UK Netflix.
Moving on, The settings to the app can be accessed by clicking on the menu icon in the upper corner of the screen and select Settings. There you’ve got two choices: Link Rules and Personal solitude.
In The Connection Rules section, you can adjust wifi security preferences and decide whether to auto reconnect when wifi or mobile connections are interrupted.
The solitude department has 1 option: Share utilization data with third parties for analytics, which will be your permission to”allow app and apparatus usage information to be shared with third parties for analytics.” Keep in mind that this is permitted by default so that it may be among the things you wish to flip off.
In General, This is a sleek and intuitive program, but many users may be missing additional features such as a kill button and the choice to change protocols.
Servers and performance
The Hide My Ass! Network includes over 850 servers. A number of them are virtual servers, but a customer service representative was unable to tell us how many. Hidemyass Support Chat
As we Discussed previously, HMA presents many choices for selecting the ideal server, such as different styles and the ability to indicate servers as favorites. Servers that allow P2P are indicated using a symbol that was P2P.
We analyzed Various servers for performance in also the UK and the usa in terms of surfing browsing, and downloading. When browsing, there were no problems, besides there being an obvious lag in page load times when connected with a UK server. This isn’t uncommon for geographically distant servers (the tests were carried out in Toronto, Canada), but could be bothersome, especially for users who have already slow net rates.
We didn’t See any lag or buffering whilst streaming 1080p with any of those test servers and could play online games with no issues.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But do not expect to connect to any Server and go. When we tested servers that are random with US Netflix using the desktop client, we had no chance. However, if you choose the Streaming option from the dropdown inside Location Mode, you will see two choices: a US host (USA, New York, Liberty Island) and a UK server (UK, Donkey Town). Note that in the mobile app, you’ll need to find these inside the Cities listing in Location Mode.
Connecting Server gave us access without issue to Netflix. Connecting to the UK one enabled entry to BBC iPlayer as well as UK Netflix. Many providers only concentrate on providing US Netflix accessibility, so it is refreshing to see one which strives to give entry to the UK library too. What’s more, BBC iPlayer is seriously cracking down on VPN use, so the ability to unblock this service is a wonderful perk.
If you’re On the lookout for Amazon Prime Video, you might need to go everywhere. HMA! Is having trouble unblocking this service at a customer support representative and this time advised us that there isn’t any estimated timeframe for when it might be working.
HideMyAss! in China?
Hide My Ass! Doesn’t work in China. It used to, but recent HMA! Answers in support forums have suggested that the service doesn’t longer function for some users. You could try your fortune, but you’d best look elsewhere, if you want a China VPN.
HideMyAss! Speed test performance
For any VPN That is compatible with our test methods, speed tests which were designed to be as empirical as you can are conduct by us. We utilize a evaluation server to connect to VPN servers in Hong Kong, the United Kingdom, Australia, the US, and Germany. For each and every place, we download a test file (50MB in size) in the US server. This is done four times per day at intervals. The average rate for every test is listed along with the data is displayed.
You can view From the easy chart below how HMA! Compares to the other VPN services we have been testing. It’s close to the front of the pack in regards to median rates, while it does not have the fastest speeds.
By clicking the Detailed tab, you can see that the spread in results is not as tight as a number of the other test VPNs. This usually means you might see some inconsistency when it comes to speeds.
It is Important to note that these tests are not definitive and can function as an overall indication of the functionality you may see. The volatility of the internet adds a substantial variable of randomness. What is more, you’ll likely see longer wait times with a slow connection, and possibly smaller or discrepancies. Hidemyass Support Chat
For those who Want Any help whilst setting up or using the support, HMA! Includes a couple of options for you to choose from. Clicking the Help tab on the website, you’ll find a Getting Started section along with also a Knowledge Base. These each house posts associated with setting up, troubleshooting, and general questions. There is some crossover so before searching for other alternatives, you may want to explore both.
Additionally, You’ll locate a Community button which contributes to a discussion section. This can be segregated into different topics; while others are active, some seem to be out of date. Below that, there are some general FAQs.
If you do not Discover what you’re searching for, or you simply want a fast reply, you can click on the live chat button. The service is prompt and knowledgeable, and representatives were able to swiftly solve. At one stage, there was a representative not able to answer some security questions and advised he would escalate the issue because an email request. This was responded to in.
Safety and privacy
Hide My Ass! Is based in the UK, so it’s subject to data retention laws. The UK can be a Five Eyes (and Fourteen Eyes) country, which means it is part of an alliance that enables monitoring by outside governments. Plus, it’s home to the Charter which imposes regulations of the Snooper.
For many VPNs, data retention legislation in their home country aren’t really a problem. That is because they function using a real no-logs policy where no visitors or link logs are kept by them. When link logs are kept by them, they can not be tied to a single user.
Additionally, Hide My Ass! Logs the VPN IP address Attached into a session. This is the IP address that a site operator can view and record when you visit it. It might be possible to piece together all of an individual’s online activity Considering both the actual and VPN IP addresses are logged, involving the finish and VPN website logs. You may have seen news of a 2011 FBI situation involving HMA! Where it passed over logs which were utilized to track down a LulzSec hacker. This can be a mark for privacy.
One way to Make this less of a problem and to perhaps confuse matters a bit is to make the most of this IP address shuffle attribute. When enabled in the Network Security screen of the app, this occasionally switches out your IP address for another one. It would not cause you to squint but may put in a layer of obfuscation.
Privacy Issues on the safety front, Hide My Ass! Fares fairly well. It uses 256-bit AES encryption, which is deemed military-grade. This perfect forward secrecy and is in combination with 4096-bit RSA keys. It uses the protocol over UDP by default, but you can change to TCP inside the client. PPTP, L2TP, IPSec are available, depending on which app you’re using.
The versions boast a built-in kill switch which can be tailored To work for apps that are specific. The online connection will be killed by A kill button if the VPN link drop for a certain reason. This feature is not available in the mobile apps
A live chat Customer service representative informed us that there is not any DNS leak protection. But another firm representative promised us that there is actually DNS and IPv6 leak protection, but no WebRTC leak security. Really, when we analyzed the support for escapes, we didn’t observe any DNS leak problems other than leaks. HMA! Whereas ones would be preferable from a privacy standpoint does use DNS servers.
One handy Attribute that Hide My Ass! Provides is automatic wifi protection, which is customized in the in the Network Security section of the desktop client or the Connection Rules tab of the mobile app settings.
Characteristics and pricing
Hide My Ass! Offers one merchandise with prices varying depending on the length of term you sign up for. It’s definitely not one of the least expensive providers available. A 12-month planwill put you back $6.99 per month, which is higher than the average cost for a similar term. What is more, a lot of VPN providers that are top will offer an extended plan; for instance, a two- or – term with steeper discounts. Hidemyass Support Chat
If You are not prepared to sign up for a one-year term yet, HMA! Does offer a six-month plan for $7.99 a month or you can pay on a monthly basis for $11.99 a month. These prices are a little above average when you compare to competitors.
Payment Choices include PayPal major credit cards, and UnionPay. Regrettably other and bitcoin cryptocurrencies are payment methods. There’s a generous 30-day money-back guarantee, so you’ll have your payment refunded, if you are not entirely satisfied with the support.
So what do You get for the money? Hide My Ass! Has a network of over 850 servers in over 180 countries. Some are devoted to accessing streaming websites and specific servers allow P2P filesharing (read: torrenting). All plans come with unlimited bandwidth and you can join up to five devices simultaneously. Programs are available for Windows, MacOS, iOS, and Android. The VPN can be manually configured using Linux and a few routers. Pre-configured routers can be found as an alternative.
From a Security perspective, HMA! Provides perfect forward secrecy, strong encryption , automatic wifi security, and the desktop programs come with a kill switch. However, the logging policy problems which plagued the ceremony stay, so privacy is still an issue.
For the most part, HMA! Provides a service. It’s infinite bandwidth, fast speeds, and a decent community of servers. It is in a position to unblock streaming services such as Netflix UK Netflix US, and BBC iPlayer. Additionally, it gives strong security, intuitive programs, and excellent customer care.