Introduction Hidemyass Customer Service Phone Number
Hide My Ass! (HMA!) Is a UK-based firm, with Its claim to fame being its number of readers — it’s more than 400 million today. This provider has seen its share of controversy with respect to user privacy. It made updates service in the hopes of winning back the loyalty of its subscribers and redeeming itself. Hidemyass Customer Service Phone Number
We took it To get a test run to see how much it has improved and if it is well worth the money.
What’s a VPN?
It generates an encrypted tunnel to when you activate a VPN Protect your data as it passes from the computer to a host. From there, your info releases onto the net. It’s a simple idea, but one with enormous consequences for your privacy and safety.
For starters, it prevents anybody lurking Network from intercepting or monitoring your action. While the airport or coffee shop Wi-Fi system looks safe (it may even be password-protected) it is not actually secure unless you are using a VPN. For another thing, a VPN can stop your Internet Service Provider (ISP) from gathering information about your online activities so it could sell anonymized user information to the maximum bidder.
A VPN makes it Challenging to correlate your Online activities with your own identity. Because your traffic is exiting in the VPN company’s server, you appear to have its IP address, effectively concealing your true site. It also compels even the most determined attacker to try to sort through all the traffic from other users on the exact same VPN server to find what they are after. For these reasons, and much more, you want a VPN on your lifetime.
Note that a VPN encrypts your traffic until it exits via the VPN server. Provided the website your data should be protected all the way. Additionally, while VPNs can provide a modicum of anonymity, a tool such as the Tor system is much better at hiding your identity.
Journalists and activists have long used vPNs To circumvent censorship in countries with repressive net policies. They’re also handy if you are searching to circumvent geographical constraints on streaming content. A VPN can spoof your existing place, giving you access to restricted content such as BBC streaming or MLB TV. Many VPNs don’t enjoy these activities (which may be in breach of terms of support or even local legislation ) and content providers such as Netflix are breaking down on users that spoof their location and the VPN services they utilize to perform it.
There’s a Fantastic opportunity That you might not have ever laid hands on a VPN before. Don’t worry if that’s true! We’ve got an entire feature about the best way best to prepare and use a VPN. Hidemyass Customer Service Phone Number
There are several ways. My Preferred method uses the OpenVPN protocol, which is famous for its speed and reliability. Additionally, it is open-source, and therefore has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass utilizes OpenVPN on Windows, with an older version Of the app that supports PPTP, and L2TP, too. Additionally, there are two different versions of the macOS app which, taken collectively, support IPSec (IKEv1 and v2), L2TP, and PPTP. Be aware that these older versions of this program have been phased out by the programmer. The iOS version uses only IPSec, along with the Android app uses only OpenVPN.
That’s a bit of a hodgepodge, and I am disappointed that Hide My Ass does not offer OpenVPN on all platforms. That said, some of this matter is using the platforms. Apple requires programmers to jump through extra hoops if they want to include OpenVPN in a program, but a lot of them are beginning to move in this direction. I’d like to see Hide My Ass do exactly the same, across the board.
Your Privacy With Hide My Ass
With any security product, you want to Be Certain that the Business behind it’s going to be working in your best interests. This is particularly true for VPNs, which are intended to increase privacy and safety. If a VPN company is simply as nosey as your ISP, there’s not much point in using it.
What is noteworthy is that Hide My Ass Will store this data for two to three weeks, while VyprVPN stores it for only 30 days. Other providers hold less information, or they dispose of it immediately. Hide My Ass says that it keeps this data for this particular period of time in order to enhance performance, prevent fraud, and prevent bad guys from using the VPN to send spam. The organization, especially, also lists file sharing as one of the illegal actions it requires this information to stop, despite the company being fine by means of BitTorrent on some servers.
It might be possible that this information could be used To correlate a user’s identity to specific activity on the internet, but it will likely be very hard. Even with this information, an audience would have to know which VPN server to watch and then compare that action from Hide My Ass’s logs, and also be able to parse out the target’s visitors from everybody else using the exact same server.
Before, some VPN companies monetized users by Injecting ads into their internet traffic. Hide My Ass states that it doesn’t do that, and goes much farther. A business representative explained to me the firm does not profit from consumer data in any way.
The actual location of a VPN company also issues, as it Can inform what protections are given to clients. Hide My Ass gets its own business headquarters in London, also operates under the jurisdiction of England and Wales. The UK at large does have compulsory data retention legislation. That is not ideal. Other VPN providers function in countries without data retention legislation, or in ones that have privacy protections for customers. Hidemyass Customer Service Phone Number
I don’t believe it is possible to make a decision Concerning a company’s advantages based solely on its place. However, it is very important to understand policies and the laws at work in a business with such intimate access. I encourage visitors to think about this advice, and choose a VPN service.
Servers and Server Locations
A key differentiator between VPN providers is the amount of Servers that are Available and their geographical distribution. A great deal of servers means you’re more likely to find a server that is not bogged down with other users. For its own part, Hide My Ass has an extremely respectable servers at its disposal. That said, NordVPN, Private online accessibility, and TorGuard VPN have over 3,000 servers. These are my benchmarks for robustness in the VPN server class.
Geographic distribution of these servers is quite important. A great deal of locations means more to pick from for functions, but also ensures that no matter will be a local server for your performance. Hide My Ass has a very impressive server places across some 220 countries. It’s easily the broadest list one of the VPN providers I’ve reviewed.
The list of server places that were accessible offered by Hide My Ass is noteworthy because places ignored by VPN businesses are covered by it. It has, for example, numerous server locations throughout the continent of Africa–a rarity among VPN businesses. Additionally, it maintains servers in China, Russia, and Turkey, that have internet policies that are especially repressive.
Some consumers might be concerned about a company’s Usage of servers. These are servers which produce a single server operate as servers. Virtual servers may also be configured to act as though they are in 1 state when they’re really in a different, which is an issue if you are worried about where your information is traveling.
A company representative told me this a 225 of the 286 server locations are servers. Only 61 of the host locations are hardware, and 450 of Hide My Ass’s 876 servers are all virtual. That is far beyond other services. NordVPN, Private Internet Access, TunnelBear, IPVanish, and TorGuard utilize physical infrastructure.
A business representative explained to me that bulk of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t really jibe with what Hide My Ass lists on its website. I’d love to see future versions of Hide My Ass be clearer about when you are linked to a virtual server.
Installation and interface
Getting Started with Hide My Ass! Is super easy and the updated programs are extremely user-friendly. You will be given a license key, As soon as you sign up for your own account. It is possible to use this or your credentials (username and password) to log into any program. For the purpose of this inspection, we’ve tested out the Windows client and the iOS program. Hidemyass Customer Service Phone Number
As Soon as You’ve Logged in and launched the , you will be greeted with the Success! screen. Click Got It! To access the screen of the program. Here you have Freedom Mode: Instant Mode, Location Mode, and three options for modes.
In Instant Mode, you can click the arrow And you’ll be connected to the server for your site.
In Location mode, you can choose that Server you link to. Click Change Location to see your alternatives. There is a listing which allows you to select servers based on different criteria. We all will show you an alphabetized country listing. Clicking on the arrow will show you locations within this country.
Quick Access shows you a list of servers you have Recently connected to, as well as some options that were recommended. Streaming will provide you a choice of two servers acceptable for unblocking popular streaming services such as Netflix, one in the US and one in the united kingdom.
Peer to Peer shows You allow filesharing. Finally, there’s the Favorites choice; to indicate a server you can click on the center to the right of this server name.
Going back To the main screen, the one other option here is Freedom Mode, that is aimed at users who want to bypass censorship. This mode will link you to a server in the nearest country that is deemed to be free of censorship.
You can Get into the Settings by clicking on the menu icon in the top left-hand corner of the main display and choosing Preferences. Here, you’ll see three tabs: General and Kill Change. From the Generalscreen, you can change your startup options, such as beginning when you turn your pc on or when the program starts.
Additionally you Possess. Then you can uncheck the box if you would like to hide your recent history.
Next, We’ve got the Network Security screen in which you can choose settings for wifi protection. It is also possible to turn on the IP shuffle feature which makes it harder for someone to detect your location by periodically changing your IP address. One option in this screen allows you to use TCP with OpenVPN. Nonetheless, this is only recommended if UDP is blocked or throttled. TCP is more secure, but UDP is typically faster.
The Last tab will be the Kill Switch tab, so that it works for all programs where you can toggle on this feature. You can add software and choose whether to use it.
This Is a app and it is definitely both aesthetically.
Many Providers will have a mobile app that is unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and the iOS app looks almost identical to the Windows version.
As Soon as You’re Logged in, you’ll get to the screen, which is essentially the same as the main screen in the program. Here you can choose from Instant Mode, Location Mode, or Freedom Mode.
The Only real difference is that if you pick Location Mode, your choices are presented in a different method. You’ve got three tabs: Countries, Cities, and Favorites, but lacking are Quick Access, and the extra options found from the client, such as Streaming, Peer to Peer.
To Access the streaming servers from the program, you will have to visit the Cities listing and find the Liberty Island server beneath US, New York. Even the UK Town server can also be located to BBC iPlayer and UK Netflix.
Moving on, The settings for the app can be retrieved by clicking the menu icon at the top corner of this display and select Settings. There you have two choices: Connection Rules and Personal privacy.
In The Connection Rules section, it is possible to correct wifi security settings and decide whether to auto reconnect when wifi or cellular connections are interrupted.
The Personal privacy department has 1 alternative: Share utilization data with third parties for analytics, which will be your permission to”enable app and device usage data to be shared with third parties for analytics.” Keep in mind this is permitted by default so that it might be among the things that you wish to turn off.
In General, This is a slick and intuitive app, but many users might be missing additional features such as a kill switch and the option to switch protocols.
Servers and functionality
The Hide My Ass! Network includes over 850 servers covering over 190 nations. Some of these are virtual servers, but a consumer service representative was unable to tell us how many. Hidemyass Customer Service Phone Number
As we Discussed previously, HMA presents several choices for selecting the ideal server, such as different modes and the ability to indicate servers as favorites. Are marked with a symbol.
We tested Numerous servers in also the UK and the usa for functionality in terms of browsing, surfing, and downloading. Overall, when surfing, there were no substantial issues, aside from there being an obvious slowdown in page loading times when attached to a UK server. This isn’t unusual for distant remote servers (the evaluations were carried out in Toronto, Canada), but could be frustrating, especially for users who have slow net rates.
We did not See any lag or streaming whilst streaming 1080p using any of those test servers and could play online games with no difficulties.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But do not expect to link to some Waiter and proceed. We had no luck when we tested random servers using US Netflix using the desktop client. However, if you select the Streaming option from the dropdown within Location Mode, then you will see two options: a US server (USA, New York, Liberty Island) along with a UK server (UK, Donkey Town). Be aware that in the program, you’ll need to obtain these.
Connecting Server gave us access to Netflix without issue. Connecting to the UK one allowed entry to BBC iPlayer as well as UK Netflix. Many suppliers just concentrate on supplying US Netflix accessibility, so it’s refreshing to see one which strives to give access to the UK library too. What is more, BBC iPlayer is seriously cracking down on VPN use, so the ability to unblock this support is a nice perk.
If you’re On the lookout for Amazon Prime Video, you might have to go elsewhere. HMA! Is having trouble unblocking this service at a customer support representative and this time advised us that there isn’t any estimated time for when it might be working.
HideMyAss! in China?
Hide My Ass! Doesn’t operate reliably in China. It used to, but HMA! Answers in support forums have indicated that the service will function for a few users. You could try your fortune, but you’d best look elsewhere if you want a reliable China VPN.
HideMyAss! Speed test functionality
For any VPN That is compatible with our test procedures, ongoing speed tests that have been designed to be as empirical as you can are conduct by us. We utilize a Canadian test server to connect to VPN servers in the Usa, the UK, Australia, Hong Kong, and Germany. For every place, we download a test file (50MB in size) from a US server. This can be done four times every day at six-hour intervals. The average download rate for each test is listed and the aggregate data is displayed.
You can view From the Simple chart below HMA! Compares to another VPN services we’ve been analyzing. While it doesn’t have the fastest rates, it’s near the front of the pack in regards to download rates.
You can see that the spread in results isn’t as tight as a number of the additional evaluation VPNs by clicking the comprehensive tab. This usually means you may see some inconsistency when it comes to speeds.
It’s Important to note that these tests aren’t definitive and may serve as a general indication of the performance you might see. The volatility of the web adds a factor of randomness. What’s more, you’ll likely see longer wait times using a slow connection, and smaller or bigger disagreements. Hidemyass Customer Service Phone Number
If you need Any help whilst establishing or using the support, HMA! Includes a couple of alternatives for you to select from. Clicking the Help tab you’ll find a Knowledge Base and a Getting Started section. These each home articles related to setting up, troubleshooting, and general queries. So before searching for other alternatives, you might want to research both there’s some crossover.
Additionally, You’ll find. This is segregated into various subjects; some appear to be out of date, while others are active. There are some FAQs.
If you do not Discover what you’re looking for, or you simply need a reply, you can click the live chat button at the base right-hand corner of the display. The service is knowledgeable and prompt, and agents were able to quickly resolve issues we encountered. At one point, there was a representative not able to answer some safety questions and advised he would escalate the issue because an email request. This was responded to in under 2 weeks that’s very fast for an email reply.
Security and privacy
Hide My Ass! Is based. The UK is also a Five Eyes (and Fourteen Eyes) country, so it is part of an alliance which allows tracking by external authorities. Additionally, it’s home to the Charter which imposes regulations of the Snooper.
For many Data retention legislation in their home country are not really a problem. That is because they operate with a real no-logs policy where they don’t maintain any visitors or connection logs. They can not be tied to a single user, even when they do maintain connection logs.
Additionally, Hide My Ass! Logs the VPN IP address Connected into a session. This is the IP address when it is visited by you that a site operator can view and document. Since the actual and VPN IP addresses are logged, between the VPN and end website logs, it would technically be possible to piece together each of an individual’s online activity. You may have seen news of a 2011 FBI situation involving HMA! Where it passed over logs that were used to track down a hacker that is LulzSec. Certainly, this is a marker for privacy.
1 way to Make this less of an issue and to possibly confuse matters a bit is to take advantage of this IP address shuffle attribute. When enabled in the Network Security screen of the app, your IP address is occasionally switched by this out to get a different one. It would not make you untraceable but may put in a layer of obfuscation.
Privacy Issues aside, on the safety front, Hide My Ass! Fares pretty well. It uses 256-bit AES encryption, which is considered military-grade. This is in conjunction with 4096-bit RSA keys and perfect forward secrecy. It uses the protocol over UDP by default, but you can switch to TCP within the client. PPTP, L2TP, IPSec are available, depending on which app you’re using.
The versions boast To work for apps that are specific. The online connection will be killed by A kill switch if the VPN link drop for some reason. This attribute is not available from the mobile programs
A live chat Customer service representative advised us that there is not any DNS leak protection. But another firm representative assured us that there is in fact DNS and IPv6 leak protection, but no WebRTC escape protection. Really, when we tested the support we did not see any DNS leak problems other than leaks. HMA! Does use public DNS servers whereas ones would be preferable from a privacy perspective.
One handy Attribute that Hide My Ass! Provides is wifi security, which can be customized in the from the Network Security section of the or the app’s Connection Rules tab configurations.
Characteristics and pricing
Hide My Ass! Provides one merchandise with prices varying depending on the length of term you register for. It’s definitely not among the providers available. A 12-month planwill put you back $6.99 per month, which is greater than the normal cost for a similar term. What is more, a great deal of VPN providers that are top will offer a protracted plan; for instance, a two- or three-year term with discounts. Hidemyass Customer Service Phone Number
If You are not prepared to sign up for a term just yet, HMA! Does provide a six-month plan for $7.99 a month or you can pay on a monthly basis for $11.99 a month. These prices are a bit above average if you compare to competitors.
Payment Choices include PayPal, major credit cards, and UnionPay. Unfortunately other along with bitcoin cryptocurrencies aren’t viable payment methods. There is a money-back guarantee, so you can have your payment refunded if you’re not entirely satisfied with the support.
So what do You get for your money? Hide My Ass! Has a community of more than 850 servers in over 180 nations. Some are devoted to accessing streaming websites and certain servers allow P2P filesharing (read: torrenting). All plans come with unlimited bandwidth and you can connect up to five devices. Programs are available for Windows, MacOS, iOS, and Android. The VPN may be manually configured using a few routers and Linux. Routers can be found as an alternative.
From a Security standpoint, HMA! Provides strong encryption, perfect forward secrecy, automatic wifi protection, and the desktop apps come with a kill switch. On the other hand, the policy issues which plagued the service in the past remain, so privacy is a problem.
For the most part, HMA! Offers a service. It’s speeds, unlimited bandwidth, and a community of servers. It’s able to unblock streaming services like Netflix UK Netflix US, and BBC iPlayer. Additionally, it gives strong security apps, and superb customer care.
On the Surface, it feels like HMA! Would be a good option for torrenters, with no information Caps and a few servers acceptable for P2P. However, the issues with the solitude Coverage are a concern as well as any other privacy-conscious users. Indeed, this is the only for this Provider, but it is a big one. Other issues include the inability to operate Reliably in the price tag and China. Hidemyass Customer Service Phone Number