Introduction Hidemyass Customer Service
Hide My Ass! (HMA!) Is a firm, with Its claim to fame being its number of readers — now it’s more than 400 million. This provider has witnessed its share of controversy with respect. It recently made upgrades to it support. Hidemyass Customer Service
We took it For a test run to see if it’s well worth and how much it’s improved the cost.
What Is a VPN?
It creates an encrypted tunnel to when you trigger a VPN Protect your data as it moves from your computer to a host controlled by the VPN. From that point, your data exits onto the internet. It’s a simple concept, but one with enormous consequences for your privacy and safety.
It prevents anyone lurking Community from intercepting or observation your action. Though the airport or coffee shop Wi-Fi system appears safe (it may even be password-protected) it is not actually safe unless you’re using a VPN. For another thing, a VPN may stop your Internet Service Provider (ISP) from gathering information about your online activities so it could sell anonymized user data to the highest bidder.
A VPN makes it more Challenging to correlate your Activities with your own identity. Since your traffic is exiting from the VPN firm’s server, you appear to have its own IP address, effectively concealing your true location. It also forces even the most determined attacker to test and sort through all of the visitors from different users on the exact same VPN server to obtain what they are after. For all these reasons, and more, you want a VPN in your life.
Be aware that a VPN encrypts your visitors until it exits through the VPN server. Provided that the site your data must be protected all the way along its travel. Also, while VPNs can provide a modicum of anonymity, a tool like the Tor network is much better at concealing your identity.
Journalists and political activists have long used vPNs To circumvent censorship in countries with repressive internet policies. They are also handy if you’re searching to circumvent geographical constraints on streaming content. A VPN can spoof your existing location, giving you access to geographically restricted content like BBC streaming or MLB TV. Some VPNs do not appreciate these actions (which might be in violation of terms of service or even local legislation ) and content providers such as Netflix are breaking down on users that snore their place and the VPN providers they use to perform it.
There’s a Fantastic opportunity That you might not have ever laid hands on a VPN before. Do not worry, if that is the case! We’ve got a whole feature on how best to prepare and use a VPN. Hidemyass Customer Service
There are several techniques to make a VPN connection. My Preferred method employs the OpenVPN protocol, which is famous for its speed and reliability. Additionally, it is open-source, and consequently has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass uses OpenVPN on Windows, with an older variant Of the app that supports PPTP, and L2TP, also. Additionally, there are two distinct versions of the macOS app that, taken collectively, support IPSec (IKEv1 and v2), L2TP, and PPTP. Be aware that these old versions of the program are being phased out from the programmer. The iOS version uses only IPSec, and the Android program uses only OpenVPN.
That’s a bit of a hodgepodge, and I am frustrated that Hide My Ass doesn’t provide OpenVPN on all platforms. That said, some of this issue is using the programs. Apple requires programmers to jump through extra hoops if they wish to include OpenVPN in an app, but many are starting to move in this direction. I would love to view Hide My Ass do exactly the same, across the board.
Your Privacy With Hide My Ass
With any safety item, you want to Be Certain that the Business behind it will be operating on your best interests. This is especially true for VPNs, which are intended to improve privacy and security. If a VPN company is just as nosey as your ISP, there is not much point in using it.
What is notable is that Hide My Ass Will store this information for two to three months, while VyprVPN shops it for just 30 days. Other providers hold even less info, or they eliminate it immediately. Hide My Ass states it retains this data for this particular time period so as to enhance performance, prevent fraud, and stop bad guys from using the VPN to send spam. The organization, especially, also lists document sharing among the illegal actions it takes this information to stop, despite the firm being fine by means of BitTorrent on certain servers.
It might be possible that this information could be used To correlate an individual’s identity to specific activity online, but it will likely be very hard. In spite of this information, an audience would need to know which VPN host to watch then compare that activity from Hide My Ass’s logs, and also have the ability to parse out the target’s visitors from everyone else using the exact same server.
In the past, some VPN companies monetized users by Injecting ads in their web traffic. Hide My Ass says it doesn’t do that, and goes even further. A company representative explained to me that the company does not gain from user data at all.
The actual place of a VPN company also matters, as it Can notify what protections are afforded to clients. Hide My Ass operates under the jurisdiction of England and Wales, and has its business headquarters in London. The UK at large does have data retention laws. That is not ideal. Many other VPN providers function in countries without mandatory data retention legislation, or in ones which have privacy protections for consumers. Hidemyass Customer Service
I do not believe it is possible to make a determination Concerning a company’s benefits based on its own place. But, it is important to comprehend that the laws and policies at work in a company with such intimate access. I encourage readers to think about this advice, and choose a VPN service.
Programs and Server Places
A key differentiator between VPN providers is the amount of Servers and their geographic distribution. Lots of servers means you’re more likely to locate a server that’s not bogged down with other users. For its own part, Hide My Ass has a very respectable servers at its disposal. That said, Personal online Access, NordVPN, and TorGuard VPN have over 3,000 servers apiece. Those are my benchmarks for robustness from the VPN server category.
Geographic distribution of these servers can be quite important. A great deal of places means more to choose from for functions, but also ensures that no matter where you travel there will likely always be a server for the best performance. Hide My Ass has a very impressive server places across some 220 nations. It is easily the broadest list one of the VPN services I have reviewed.
The list of server places Provided by Hide My Ass is particularly noteworthy since it covers places ignored by VPN businesses. It has, as an instance, server locations that are numerous . Additionally, it maintains servers in China, Russia, and Turkey, that have net policies that are especially repressive.
Some consumers might be concerned about a VPN company’s Usage of virtual servers. All these are servers that make servers that are several are efficiently operated as by a single physical server. Virtual servers can also be configured to act as if they are in one state when they’re really in another, which is a problem if you are concerned about where your data is traveling.
I was told by A company representative that a full 225 of the 286 server places are all servers. Only 61 of the host locations are hardware, and 450 of Hide My Ass’s 876 servers are all virtual. That’s far beyond providers. NordVPN TunnelBear, IPVanish, and TorGuard simply use physical infrastructure.
A company representative explained to me that majority of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t really jibe with what Hide My Ass lists on its own website. I’d love to see future versions of Hide My Ass be clearer about when you’re linked to a virtual server.
Installation and interface
Obtaining Started with Hide My Ass! Is super simple and the upgraded programs are extremely user-friendly. You’ll be given a license key, once you register for your account. You can use your own credentials (password and username ) to log into any program. For the purpose of this review, we have tested the Windows client and the iOS app. Hidemyass Customer Service
Once you’ve Logged in and launched the , you will be greeted with the Success! screen. Click Got It! To access this app’s main screen. Here you have three options for modes: Instant Mode, Location Mode, and Freedom Mode.
In Immediate Mode, you can click on the arrow And you’re going to be linked to the server for your existing site.
In Location manner, that can be chosen by you Server you connect to. Click Change Location to view your options. There is. All will show you an country listing. Clicking on the arrow to the left of each country name will show you special locations within this country.
Quick Access shows you a list of servers you’ve Connected to, as well as some options that were recommended. Streaming will provide you a selection of two servers acceptable for unblocking popular streaming services like Netflix, one in the united states and one in the UK.
Peer to Peer shows You permit filesharing. Finally, there’s the Favorites choice; to indicate a server you can click the heart .
Going back To the main display, the one alternative here is Freedom Mode, which is targeted at users that wish to bypass censorship. This mode will link you to a host in the nearest state that is regarded as free from censorship.
You can Access the Settings by clicking the menu icon in the top left-hand corner of the main display and selecting Preferences. Here, you will find three tabs: General and Kill Switch. From the Generalscreen, you can change your startup options, like beginning when you turn on your pc or if the app starts.
Additionally you Have a Private Privacy section home one alternative that relates to Quick Access in Location Mode. You can uncheck the box if you want to conceal your recent history.
Next, We’ve got the Network Security screen in which you can select settings for wifi protection that is automatic. You can also turn on the IP shuffle feature which makes it more difficult for someone to detect your location by periodically changing your IP address. One option in this display allows you to utilize TCP with OpenVPN. Nonetheless, this is only recommended if UDP is blocked or throttled. TCP is more stable, but UDP is generally faster.
The Final tab will be the Kill Switch tab, where you are able to toggle on this feature so that it works for many programs. You can even add software and decide whether or not to apply it.
This Is a fairly robust app and it is definitely both visually.
Many Providers will have a mobile program that’s unrecognizable compared to the desktop version. But, HMA! Has streamlined its product, and the iOS app looks almost identical to the Windows version.
As Soon as You’re You’ll get to the display, which is the same as the main display in the desktop program. Here you can Pick from Location Mode Immediate Mode, or Freedom Mode.
The Only real difference is that if you pick Location Mode, your choices are presented in another method. You’ve got three tabs: Nations, Cities, and Favorites, but missing are the extra options found from the such as Streaming, Peer to Peer, and Quick Access.
To Get into the streaming servers in the app, you’ll have to visit the Cities listing and locate the Liberty Island server under US, New York. Even the UK, Donkey Town server may be found to UK Netflix and BBC iPlayer.
Moving on, The settings for the app can be retrieved by clicking on the menu icon at the top left-hand corner of this screen and select Settings. There you’ve got two options: Personal privacy and Connection Rules.
In The Connection Rules section, you can adjust wifi security settings and decide whether to auto reconnect when wifi or mobile connections are disrupted.
The solitude department only has One alternative: Share usage data with third parties for analytics, which is your permission to”allow app and apparatus use information to be shared with third parties for analytics.” Keep in mind this is enabled by default so that it might be one of the first things you want to turn off.
In General, This is a slick and intuitive program, but some users may be missing extra features like a kill switch and also the option to change protocols.
Servers and performance
The Hide My Ass! Network comprises more than 850 servers covering over 190 nations. A number of them are virtual servers, but a consumer service representative was not able to tell us just how many. Hidemyass Customer Service
As we Discussed earlier, HMA offers many options for selecting the ideal server, including distinct styles and the ability to indicate servers as favorites. Are indicated with a emblem that was P2P.
We analyzed Servers in the UK and the usa for performance in terms of browsing, surfing, and downloading. Overall, when surfing, there were no significant issues, aside from there being a noticeable slowdown in page loading times when connected with a UK server. This isn’t uncommon for distant remote servers (the tests were completed in Toronto, Canada), but could be bothersome, especially for users who have already slow net rates.
We did not See any lag or buffering while streaming 1080p using any of those test servers and could play online games without any issues.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But do not expect to connect to any Server and go. When we analyzed servers that are random using US Netflix using the desktop client, we had no chance whatsoever. However, if you select the Streaming option from the dropdown inside Location Mode, then you will see two choices: a US host (USA, New York, Liberty Island) and a UK server (UK, Donkey Town). Be aware that in the mobile program, you will need to obtain these.
Connecting To Netflix server gave us access Into the US with no difficulty. Linking to the UK one allowed access to UK Netflix in Addition to BBC iPlayer. Many providers only focus on providing US Netflix accessibility, so it’s refreshing to see one which strives to give access to the UK library too. What’s more, BBC iPlayer is seriously cracking down on VPN usage, so the ability to unblock this service is a wonderful perk.
If you’re You might have to go elsewhere. HMA! Is having difficulty unblocking this service at a customer care representative and this time advised us that there is no estimated time for when it might be functioning.
HideMyAss! in China?
Hide My Ass! Doesn’t operate in China. It used to, but recent HMA! Responses in support forums have suggested that the service doesn’t more work for a few users. Should you need a China VPN, you’d best look elsewhere, although you could try your luck.
HideMyAss! Speed test performance
For any VPN That is compatible with our evaluation methods, we conduct. We use a Canadian test server to connect to VPN servers in the United Kingdom, the Usa, Australia, Hong Kong, and Germany. For each and every location, we download an evaluation file (50MB in size) from a US server. This can be done four times every day. The average download speed for every test is listed along with the data is displayed.
You can view From the Simple graph below how HMA! Compares to the other VPN services we have been analyzing. It is close to the front of the package in regards to median download speeds while it doesn’t have the fastest rates.
By clicking the Detailed tab, you can see that the spread in results isn’t as tight as some of the evaluation VPNs. This means when it comes to speeds you might observe some inconsistency.
It’s Important to note that these tests are not definitive and can only function as an overall indication of the performance you might see. The internet’s volatility adds a substantial factor of randomness. What’s more, you see wait times using a slow connection, and smaller or larger discrepancies. Hidemyass Customer Service
If you Want Any aid while setting up or using the support, HMA! Includes a few options for you. Clicking the Help tab on the Site, you’ll find a Knowledge Base along with a Getting Started section. These each home posts associated with setting up, troubleshooting, and general queries. So before seeking other alternatives, that you might want to explore both there is some crossover.
Additionally, You’ll locate a Community button which leads to a discussion section. This can be segregated into different topics; while some are active, some appear to be out of date. Under that, there are some general FAQs.
If you do not Discover what you’re looking for, or you simply need a reply, you can click the live chat button at the bottom right-hand corner of the screen. The service is educated and prompt, and agents were able to resolve. At one point, there was a representative not able to answer some safety questions and advised he’d escalate the issue. This was responded to in.
Security and privacy
Hide My Ass! Is based in the united kingdom, which means it’s subject to data retention legislation. The UK is also a Five Eyes (and Fourteen Eyes) country, so it is part of an alliance which allows monitoring by external governments. Plus, it is home to the Charter which imposes regulations of the Snooper.
For many Data retention legislation in their home country are not really a problem. That is because they function with a real no-logs policy where they do not keep any connection or traffic logs. They can not be tied to an individual user, even if they do keep link logs.
Moreover, Hide My Ass! Logs the VPN IP address Attached to a session. Here is the IP address when it is visited by you that a website operator can see and document. Considering the actual and VPN IP addresses are logged, between the end and VPN site logs, it might technically be possible to piece together all of an individual’s internet activity. You might have seen news of a 2011 FBI case involving HMA! Where it handed over logs which were used to track down a hacker that is LulzSec. Clearly, this can be a black marker for privacy.
One way to Make this less of a problem and to possibly confuse matters a bit is to make the most of the IP address shuffle attribute. This occasionally transforms outside your IP address for a different one, when enabled in the Network Security screen of the app. It wouldn’t make you untraceable but may add a layer of obfuscation.
Privacy Issues on the security front, Hide My Ass! Fares pretty well. It utilizes 256-bit AES encryption, which is considered military-grade. This is in conjunction with RSA keys and perfect forward secrecy. It uses the protocol over UDP by default, however you can switch to TCP inside the desktop client. PPTP, L2TP, IPSec are also available, depending on what program you’re using.
The versions boast To work for specific apps. A kill button will kill the connection should the VPN link drop for some reason. This feature isn’t available from the mobile programs
A live chat Customer service representative advised us that there is not any DNS leak protection. But another firm representative promised us that there is in fact DNS and IPv6 leak protection, but no WebRTC escape security. When we analyzed the support for escapes, we didn’t see any DNS leak problems other than WebRTC leaks. HMA! Whereas ones would be preferable from a privacy perspective, does use DNS servers.
1 handy Feature that Hide My Ass! Offers is wifi protection, which can be customized in the in the Network Security part of the client or the Connection Rules tab of the app that is cell configurations.
Characteristics and pricing
Hide My Ass! Offers one merchandise with prices varying depending on the amount of term you register for. It’s definitely not one of the cheapest services available. A 12-month planwill set you back $6.99 a month, which is greater than the normal price for a similar term. What’s more, a lot of VPN providers will offer a protracted plan; for example, a two- or – term with steeper discounts. Hidemyass Customer Service
If You are not prepared to sign up for a term yet, HMA! Does offer a six-month plan for $7.99 per month or you could cover a monthly basis for $11.99 a month. These rates are a little above average when you compare to competitors.
Payment Options include PayPal, major credit cards, and UnionPay. Regrettably, for more users, bitcoin and other cryptocurrencies aren’t viable payment methods. There’s a money-back guarantee, so if you’re not satisfied with the service, you’ll have your payment deducted.
So what do You get for your money? Hide My Ass! Has a community of more than 850 servers in over 180 countries. Some are dedicated to accessing streaming sites and certain servers allow P2P filesharing (read: torrenting). All plans come with unlimited bandwidth and you may join up to five devices. Apps are available for Windows, MacOS, iOS, and Android. The VPN can be configured using some routers and Linux. Routers can be found as an alternative.
From a Security standpoint, HMA! Provides perfect forward secrecy, encryption , automatic wifi protection, along with the programs include a kill switch. On the other hand, the coverage problems that plagued the ceremony in the past remain, so privacy remains a problem.
For the most part, HMA! Offers a support. It’s a network of servers, infinite bandwidth, and speeds. It is able to unblock streaming services such as Netflix UK Netflix US, and BBC iPlayer. Additionally, it offers intuitive programs protection, and superb customer care.
On the Surface, it seems like HMA! Would be a fantastic option for torrenters, without a information Caps and a few servers. The issues with the privacy Coverage are a concern in addition to any other privacy-conscious users. This is the only for this Provider, but it’s a big one. Other concerns include the inability to work Reliably in the hefty price tag along with China. Hidemyass Customer Service