Introduction Hidemyass Customer Service Care
Hide My Ass! (HMA!) Is a firm, with Its claim to fame has been its huge number of subscribers — it’s over 400 million now. This provider has witnessed its fair share of controversy with regards. It made upgrades in the hopes of redeeming itself and winning back the loyalty of its readers support to it. Hidemyass Customer Service Care
We took it For a test run to see how much it has improved and if it is worth the money.
What’s a VPN?
It creates an encrypted tunnel to, when you trigger a VPN Protect your data as it passes from your computer to a server controlled by the VPN. From that point, your info releases onto the net that is open. It’s a simple idea, but one with enormous consequences to safety and your privacy.
For starters, it prevents anybody in your local Community from monitoring or intercepting your activity. While the airport or coffee shop Wi-Fi system appears safe (it might even be password-protected) it is not actually safe unless you’re using a VPN. For another thing, a VPN may stop your Internet Service Provider (ISP) from gathering information about your online activities so it can sell anonymized user data to the highest bidder.
A VPN makes it difficult to correlate your Online activities with your identity. Since your visitors is exiting from the VPN company’s server, you appear to have its IP address, effectively concealing your true site. Additionally, it forces even the most determined attacker to try to sort through all the visitors from other users on the same VPN server to obtain what they are after. For all these reasons, and more, you want a VPN in your life.
Note that your traffic is only encrypted by a VPN until it exits through the VPN server. Provided that the website your data must be secure all the way along its travel. Also, while VPNs can provide a modicum of anonymity, a tool like the Tor network is much better at hiding your identity.
Journalists and activists have long used vPNs To bypass censorship in countries with repressive net policies. They’re also useful if you’re looking to circumvent geographical constraints on streaming content. A VPN can spoof your existing location, providing you with access to geographically restricted content such as BBC streaming or MLB TV. Many VPNs don’t appreciate these activities (which may be in breach of terms of service or even local legislation ) and content providers like Netflix are breaking down on users that snore their place and the VPN providers they use to perform it.
There’s a Fantastic opportunity Which you might not have ever laid hands on a VPN before. If that’s true, don’t worry! We have got a whole feature about the best way best to set up and use a VPN. Hidemyass Customer Service Care
There are many ways to make a VPN connection. My Preferred method employs the OpenVPN protocol, which is famous for its speed and reliability. It’s also open-source, and therefore has been picked over for potential vulnerabilities by anyone with the interest to do so.
Hide My Ass uses OpenVPN on Windows, with an older variant That supports PPTP, and L2TP, too. There are also two distinct versions of the macOS app which, taken together, support IPSec (IKEv1 and v2), L2TP, and PPTP. Note that these old versions of the app have been phased out by the programmer. The iOS version uses only IPSec, and the Android program uses only OpenVPN.
That is a bit of a hodgepodge, and I am disappointed that Hide My Ass doesn’t offer OpenVPN on all platforms. Nevertheless, a number of the matter is with the platforms. Apple requires developers to jump through extra hoops if they want to include OpenVPN in an app, but a lot of them are beginning to move in this way. I’d like to see Hide My Ass do the same, across the board.
Your Privacy With Hide My Ass
With any safety item, you want to be sure that the Company behind it’s going to be operating on your best interests. This is especially true for VPNs, which are supposed to increase privacy and security. If a VPN business is just as nosey as your ISP, there is not much point in using it.
What is notable is that Hide My Ass Will store this data for two to three months, while VyprVPN stores it for only 30 days. Other services hold less information, or else they eliminate it immediately. Hide My Ass says that it retains this data for this particular time period so as to improve performance, prevent fraud, and stop bad guys from using the VPN to send spam. The organization, especially, also lists file sharing among the illegal actions it takes this information to stop, regardless of the company being fine by means of BitTorrent on some servers.
It might be possible that this information could be used To correlate an individual’s identity to particular activity on the internet, but it will likely be very hard. In spite of this information, an observer would have to know which VPN server to watch and then compare this action from Hide My Ass’s logs, and also have the ability to parse out the target’s visitors from everyone else using the exact same server.
Before, some VPN companies monetized consumers by Injecting ads into their web traffic. Hide My Ass says it does not do this, and goes even further. A company representative explained to me that the company doesn’t gain from user data at all.
The actual place of a VPN company also matters, as it Can inform what protections are given to clients. Hide My Ass has its own company headquarters in London, and works under the jurisdiction of England and Wales. Especially, the UK at does have data retention laws. That is not perfect. Other VPN services function in countries without compulsory data retention laws, or in ones which have privacy protections for customers. Hidemyass Customer Service Care
I don’t think It’s likely to make a determination Concerning a company’s benefits based solely on its location. However, it is very important to understand policies and the laws on the job in a business with intimate access to your information. I encourage readers pick a VPN service, and to consider this information.
Servers and Server Locations
A key differentiator between VPN providers is the amount of Available servers and their distribution. A great deal of servers means you’re more likely to locate. For its own part, Hide My Ass has an extremely commendable 876 servers at its disposal. Nevertheless, NordVPN, Private online accessibility, and TorGuard VPN have over 3,000 servers. These are my benchmarks for robustness in the VPN server category.
Geographic distribution of those servers can be very important. A great deal of locations means more to pick from for purposes that are spoofing, but also ensures that no matter where you travel there will be a server for the very best performance. Hide My Ass has an extremely impressive 286 server locations across some 220 countries. It’s easily.
The list of server locations that were accessible offered by Hide My Ass is noteworthy because regions ignored by other VPN businesses are covered by it. It has, for instance, numerous server places across the continent of Africa–a rarity among VPN businesses. It also maintains servers in China, Russia, and Turkey, that have repressive internet policies.
Some consumers might be concerned about a VPN company’s Usage of virtual servers. All these are servers which produce several servers are effectively operated as by a single server. Virtual servers can also be configured to behave as if they are in one state when they’re really in a different, which is an issue if you’re worried about where your data is traveling.
I was told by A company representative this a full 225 of the 286 server places provided by Hide My Ass are all virtual servers. Only 61 of the host places are hardware, and 450 of Hide My Ass’s 876 servers are virtual. That’s far beyond other providers. NordVPN TunnelBear, IPVanish, and TorGuard simply use infrastructure for their host places.
A company representative explained to me that bulk of the Firm’s physical server infrastructure is located in Amsterdam, Frankfurt, London, Miami, New York, Prague, Seattle, and Singapore. This doesn’t quite jibe with what Hide My Ass lists on its own website. I’d like to see future versions of Hide My Ass be clearer about when you are linked to a virtual server.
Setup and interface
Obtaining Began with Hide My Ass! Is super simple and the upgraded programs are extremely user-friendly. You will be given a license key, once you sign up for your own account. You can use your own credentials (password and username ) to log into almost any program. With the aim of this inspection, we’ve tested the Windows client as well as the iOS program. Hidemyass Customer Service Care
Once you’ve Established the and logged in, you’ll be greeted with the Success! screen. Click Got It! To access the app’s main screen. Here you have three options for modes: Immediate Mode and Freedom Mode.
In Instant Mode, you can click the arrow And you’re going to be connected to the fastest server for your existing location.
In Location mode, you can choose that Server you link to. Click Change Location to see your alternatives. There is. All will show you an alphabetized state listing. Clicking on the arrow to the left of each nation name will show you locations within this nation.
Speedy Access shows you a list of servers you’ve Connected to, in addition to some options. Streaming will provide you a selection of two servers suitable for unblocking popular streaming services like Netflix, one at the united states and one in the united kingdom.
Peer to Peer shows You permit P2P filesharing. There’s the Favorites option; to mark a server you can click the heart to the right of this server name.
Going back To the main display, the one other option here’s Freedom Mode, which is targeted at users who want to bypass censorship. This mode will link you to a host in the nearest state that’s deemed to be free from censorship.
You can Get into the Settings by clicking the menu icon at the upper left-hand corner of the main display and choosing Preferences. Here, you’ll see three tabs: General and Kill Switch. From the Generalscreen, you can change your startup options, such as starting if the program starts or when you turn on your computer.
You also Possess a Private Privacy section home one option that relates to Quick Access in Location Mode. You can uncheck the box if you would like to conceal your history.
Next, We have the Network Security screen in which you can choose settings for wifi protection. It is also possible to turn on the IP shuffle feature which makes it harder for someone to detect your location by periodically changing your IP address. An additional option in this screen lets you utilize TCP using OpenVPN. This is only recommended if UDP is blocked or throttled. TCP is more stable, but UDP is generally faster.
The Tab is the Kill tab, so that it works for all programs, where you are able to toggle on this feature. You decide whether or not to apply it and could add single applications.
This Is a app and it’s definitely both visually pleasing and searchable.
Many Suppliers will have a mobile program that is unrecognizable compared to the desktop version. However, HMA! Has streamlined its product, and also the iOS app looks nearly like the Windows version.
Once you’re Logged in, you’ll get to the screen, which is the same as the main display in the app. Here you can choose from Location Mode, Immediate Mode, or Freedom Mode.
The Only real difference is that if you select Location Mode, your options are presented in another manner. You have three tabs: Countries, Cities, and Favorites, but missing are speedy Access, and the extra options found from the such as Streaming, Peer to Peer.
To Get into the streaming servers from the program, you will have to visit the Cities listing and find the Liberty Island server under US, New York. Even the UK, Donkey Town server can be located to UK Netflix and BBC iPlayer.
Moving on, The settings to the program can be retrieved by clicking the menu icon and select Settings. There you’ve got two choices: Connection Rules and solitude.
In The Connection Rules section, you can correct wifi security preferences and choose whether to auto reconnect when wifi or mobile connections are disrupted.
The privacy department has 1 alternative: Share usage data with third parties for analytics, which is your permission to”allow app and apparatus usage data to be shared with third parties for analytics.” Bear in mind that this is enabled by default so that it might be among the things you want to flip off.
In General, This is a slick and intuitive program, but many users may be missing extra features such as a kill switch and the choice to switch protocols.
Servers and performance
The Hide My Ass! Network comprises more than 850 servers. A number of these are virtual servers, but a consumer support representative was not able to inform us just how many. Hidemyass Customer Service Care
As we Discussed previously, HMA offers many choices for choosing the right server, such as distinct styles and the ability to mark servers as favorites. Are marked with a P2P symbol.
We tested Servers for functionality in terms of surfing, browsing, and downloading. When surfing, there were no problems, besides there being an obvious slowdown in page loading times when connected with a UK server. This isn’t unusual for distant remote servers (the evaluations were completed in Toronto, Canada), but might be frustrating, particularly for users with already slow internet speeds.
We didn’t See any lag or streaming while streaming 1080p with any of those test servers and could play online games without any issues.
HideMyAss! and Netflix
Hide My Ass! unblocks Netflix! But do not expect to connect to any Waiter and go. When we analyzed servers using US Netflix using the client, we had no chance. But if you choose the Streaming choice from the dropdown within Location Mode, you’ll see two choices: a US host (USA, New York, Liberty Island) and a UK server (UK, Donkey Town). Be aware that in the mobile program, you will need to obtain these within the Cities list in Location Mode.
Connecting To the US server gave us access to Netflix without difficulty. Linking to the UK one enabled entry to UK Netflix in Addition to BBC iPlayer. Many suppliers only concentrate on supplying US Netflix access, so it’s refreshing to see one which strives to provide entry to the UK library too. What’s more, BBC iPlayer is seriously cracking down on VPN use, so the ability to unblock this support is a wonderful perk.
If you are On the lookout for Amazon Prime Video, you might need to go elsewhere. HMA! Is having difficulty unblocking this service at a customer care representative and this time advised us that there isn’t any estimated time for when it might be working.
HideMyAss! in China?
Hide My Ass! Does not operate in China. It used to, but recent HMA! Answers in support forums have suggested that the support will no longer function for some users. Should you want a reliable China VPN, you’d best look elsewhere, although you can try your fortune.
HideMyAss! Speed test performance
For any VPN That is compatible with our evaluation methods, speed tests that have been designed to be as empirical as possible are run by us. We utilize a Canadian evaluation server to connect to VPN servers in Hong Kong, the UK, Australia, the US, and Germany. For each and every location, we download an evaluation file (50MB in size) from a US server. This is done four times per day. The typical speed for every test is recorded and the data is displayed.
You can view From the easy chart below how HMA! Compares to the VPN services we’ve been testing. It is near the front of the package when it comes to download rates while it doesn’t have the fastest rates.
You can see that the spread in outcomes isn’t as tight as a number of the test VPNs by clicking the comprehensive tab. This usually means when it comes to speeds that you might see some inconsistency.
It’s Important to be aware that these tests are not definitive and may serve as a general indication of the performance you may see. The volatility of the web adds a significant factor of randomness. What is more, you see wait times with a slow connection, and smaller or larger discrepancies. Hidemyass Customer Service Care
If you Want Any help whilst establishing or using the service, HMA! Includes a few options for you to choose from. Clicking the Help tab you’ll find also a Knowledge Base along with a Getting Started section. These each house posts related to setting up, troubleshooting, and general questions. There’s a crossover so before searching for other options you might want to explore both.
Additionally, You’ll locate. This is segregated into various topics; some appear to be out of date, while others are active. There are some general FAQs.
If you do not Find what you’re searching for, or you simply want a reply, you can click on the live chat button at the bottom right-hand corner of this display. The service is prompt and knowledgeable, and agents were able to quickly resolve. At one point, there was a representative not able to answer some safety questions and advised he would escalate the problem as an email request. This has been responded to in under 2 hours which is quite quick for an email response.
Safety and privacy
Hide My Ass! Is based. The UK can be a Five Eyes (and Fourteen Eyes) country, which means it’s part of an alliance that allows monitoring by outside governments. Plus, it is home to the Charter which imposes regulations of the Snooper.
For many VPNs, data retention legislation in their home country are not really a problem. That is because they function using a real no-logs policy where no traffic or connection logs are kept by them. They can’t be tied to a single user, even when they do maintain link logs.
Moreover, Hide My Ass! Logs the VPN IP address Connected into a session. Here is the IP address when you visit it that a website operator can see and document. Considering both the actual and VPN IP addresses are logged, between the finish and VPN website logs, it might technically be possible to piece together all of an individual’s internet activity. You may have seen news of a 2011 FBI case involving HMA! In which it passed over logs which were used to track down a LulzSec hacker. This can be a black marker for privacy.
1 way to Make this less of a problem and to perhaps confuse things a little would be to take advantage of this IP address shuffle feature. When enabled in the Network Security screen of the desktop program, this transforms your IP address out for a different one. It wouldn’t cause you to squint but may add a layer of obfuscation.
Privacy Issues on the security front, Hide My Ass! Fares fairly well. It uses. This is in conjunction with RSA keys and perfect forward secrecy. It employs exactly the OpenVPN protocol over UDP by default, but you can change to TCP within the client. PPTP, L2TP, IPSec are also available, depending on which program you’re using.
The versions boast a kill switch which can be tailored To work for particular programs. A kill button will kill the internet connection should the VPN connection drop for some reason. This feature is not available in the mobile programs
A live chat Customer service representative advised us that there is no DNS leak security. But another company representative promised us that there is actually DNS and IPv6 leak security, but no WebRTC leak protection. Indeed, when we analyzed the support we didn’t observe any DNS leak problems aside from leaks that are WebRTC. HMA! Whereas private ones will be preferable from a privacy perspective, does use DNS servers that are public.
1 handy Feature that Hide My Ass! Provides is wifi protection, which can be customized at the from the Network Security section of the desktop or the Connection Rules tab of the app that is mobile settings.
Characteristics and pricing
Hide My Ass! Offers one merchandise with prices you register for. It’s definitely not one of the services available, which could be an immediate turnoff for some users. A 12-month planwill set you back $6.99 a month, which is greater than the average price for a similar duration. What is more, a great deal of VPN providers that are top will supply an extended plan; for example, a two- or – term with discounts. Hidemyass Customer Service Care
If You are not ready to sign up only yet, HMA! Does offer a turn-key program for $7.99 a month or you can cover a monthly basis for $11.99 per month. These prices are a bit above average if you compare to competitors.
Payment Choices include UnionPay, PayPal, and credit cards. Regrettably, for much more users, bitcoin along with other cryptocurrencies are payment procedures. There is a money-back guarantee, so you’ll have your payment refunded if you’re not entirely satisfied with the service.
So what do You get for your money? Hide My Ass! Has a network of over 850 servers in over 180 countries. Some are dedicated to accessing streaming websites and certain servers permit P2P filesharing (read: torrenting). All plans have unlimited bandwidth and you can connect up to five devices concurrently. Apps are available for Windows, MacOS, iOS, and Android. The VPN can be manually configured using some routers and Linux. Pre-configured routers are available as an alternate.
From a Security perspective, HMA! Provides perfect forward secrecy encryption wifi security, and the apps come with a kill button. On the other hand, the policy issues which plagued the ceremony remain, so privacy is a problem.
For the most part, HMA! Offers a service. It’s a network of servers, unlimited bandwidth, and fast speeds. It’s in a position to unblock streaming services like BBC iPlayer, Netflix UK, and Netflix US. Additionally, it gives intuitive programs protection, and superb customer support.